I've gone here on and off for about 7 years. Their extension styles are very expensive (Tyra Banks hung up when she heard prices according to 2 stylists!) but natural hair styles are reasonable. What can I say I've had good and irksome experiences. I've waited over an hour for a stylist (Jamillah) and had to be handed over to another person for color (they were reading a box), and the front desk always seems to vacillate between phony or prickly.
The results were always amazing. My many twist styles (w/extensions) were fabulous! My last natural-hair coil style with a red color-correction and highlights was amazing as well. Their site is updated much more than most and Jamillah is not only sweet, funny and at the top of her game but the go-to for the edgiest curly looks AROUND! She rocked the twisted-hawk and side-shaven swing braid style way before I saw anyone else do it. They sell oils, JC products and now, on site, they sell dreaded MJ's products.
The old salon was convenient in Manhattan. The new in Brooklyn is easy enough by subway and the salon is HUGE, like a terminal and just about as cozy, but these are tried and true stylists who KNOW cuts, styles and product.