I am losing my patience today. In two months, I've received Qhemet OHHB with little pieces of hair throughout and two jars of Afroveda from different sellers UNTAPED, with product spilled all over the envelopes. It's Afroveda, people - the jars are snap top lids! They must be taped closed if they've already been opened once - especially when you're shipping them in padded envelopes. Is that how you would want these products shipped to you? You'd think this would be common sense, but I suppose it's not. And "I must have forgotten" or "I didn't know" just aren't acceptable when you've taken someone's money in exchange for your product.