Wow, that is a very unfortunate scenario! What brand of the treatment did she use on your hair? A keratin treatment is simply a protective coating over the hair shaft and washes out over time. It is not supposed to alter the structure of your hair like a relaxer does. There is definitely a difference in the various brands of keratin treatments and even the expertise of stylists that apply it. That is why I did so much research before I got mine. I am still very happy with my results and will definitely do it again.