I am only surprised because, as I said, I ALWAYS get crunch & did not with this gel. Maybe the conditioner contributed? I used the Mop Top Conditioner with it - one time I rinsed out, one time I left in. Both times, no crunch. I believe the second time I had some slight crunch, but it came out easily. I really want to give these products another try, the ingredients are soooo CG friendly. Also, I e-mailed the owner & she informed me that they are planning a firmer hold gel with no crunch for the near future. Hmmmm.