I'm with the previous poster. Did you use their conditioner and hair lotion? Sometimes products work best as a "system". On the style guides, it suggests that you add their moisturizing hair lotion before applying their style products. Maybe that's where you went wrong, because those two are just stylers. Anytime I use a styler like those, I always add some type of leave in conditioner because most stylers like those are not moisturizing enough alone.
I just ordered these products on Monday, but haven't received them yet. I was having high hopes for them also, but we shall see.