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Old 04-27-2011, 02:12 PM   #61
Chicago Kinks
 
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Quote:
Originally Posted by montREALady View Post
Quote:
Originally Posted by Chicago Kinks View Post
My coconut cream conditioner was not filled either. I sent an email asking if it is known to settle otherwise everything smells wonderful!

Oh and the handwritten thank you note was a very nice touch!

Sent from my T-Mobile myTouch 3G Slide
Hmmmm, maybe she didn't test out shipping it to a friend or someone before going live. Not even sure if that's something any small company does actually. Hey, it's a learning process. Great personal touches.
Actually in her response (which was within 20mins of my email btw) she said she did test out the shipping to family in a different state. She did offer me a refund or future discount...I declined but I do appreciate the offer. She is definitely hands on...A+ on the customer service!

Sent from my T-Mobile myTouch 3G Slide
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