That is true. They are owned by LVMH and I never thought of them as my go-to place for makeup. I do like that they carry NARS, and fun things to travel with, but they are the
place to go for me - especially for skincare. I worked for corporate at one time (located in SF) and I think the issue with formula color, brands, etc is regional. If you went to the main flagship store in San Francisco or NYC, you would not have an issue. The smaller stores where I live now are troublesome for me which is why I'm forced to stick to shopping at sephora.com instead of in the stores.