I haven't experienced that w/ any of the (many) bottles of RR I've purchased. I echo the suggestion to email Jess. She's always provided superb customer service to me.
Couple of inches past shoulder length 3A. Shampoo every 3rd or 4th day w/ baby shampoo; Tigi Fashionista conditioner; back to Condition 3-in-1 mousse . Alternate days water rinse, conditioner and mousse.