Wow, that's so messed up. I would definitely email Jessicurl--Jessica McGuinty is really sweet and I am sure she would want to rectify your situation. Maybe just leave it in the shower and let the steam help defrost it? Keep us posted!
3B, with oodles and oodles of curly hair!
Summer Faves: Devacare NoPoo & OneC, CF High Humidity Gel.
2nd day hair: Deva Set Me Up pomade & Mr. Right
DT: Devacurl Heaven in Hair
Been CG since 2005 and never looked back!