OMG. mine is SO much worse. even though you probably were crushed (as i would be too). anyways so my hair is naturally blonde but it went really dark so i got highlights(blonde). then i go to get em again and i was getting keritain in my hair a week later. so the guy(who ive been going to for years) thought it would become lighter wiht the keritain.. so i thought he meant the same color. but he made it DARK BROWN. wtf. so i go back and they do a reverse treatment which made it ORANGE. smh. then they make it drak brown with blonde hightlights(very streaky) and finally they made it the sorta right .):