Hello all - I am a new member and although these softening posts are from 2.5 years ago, I thought I'd try to see if I get feedback.

I called Devachan today (5/2/12) and they said they no longer perform chemical services (I am so disappointed!!). I was looking forward to a softening, a treatment that loosens the curl but doesn't leave your hair straight, which is what am looking for. Robert has been my hairstylist (for cuts only) but I've read good reviews on his softening services as well. They said they will call me back to confirm if he can do it. It doesn't make sense for Deva to eliminate these services, I might just go to Ouidad since they offer softening. Can anyone share their experiences with hair softening? Thanks!