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curlyarca · 05-05-2012, 08:23 PM

I haven't ordered from MAC online in years, literally. Well I did tonight. Took time to update my addresses. Double and triple checked before clicking submit....and they're sending my stuff to an old address!

Of course, I called immediately to inform them of the error and to get it corrected. I was told that orders don't show up in their system until 4 or 5 hours later, and then they only have a 5 to 10 minute window to make any corrections. So it will probably end up going to almost Canada, where I used to live.

I asked her to cancel it. She said she couldn't do that either until that 5 to 10 minute window arrives.

Still trying to push down how I really feel at this point, I ask "...so what am I supposed to do if it ends up going to my old address hundreds of miles away?" She says "We will try to reroute it, but this doesn't always work."

This was followed by me saying "Ooooooook..........?" followed by 30 seconds of silence. Then she reiterated "We will try." All I can say at this point is alrighty then.

What in the hockey sticks?! SMH
I am mad as styx right now. This is what I get for listening to my sister go on about her MAC haul. This is what I get for not just going to my local mall to get this mess tomorrow instead of trusting MAC online with their bald headed games.

Expletives!!!

Smallville theme song - Remy Zero - Save me - YouTube

05-05-2012, 08:23 PM	#11613
curlyarca Join Date: Dec 2003 Posts: 15,451	I haven't ordered from MAC online in years, literally. Well I did tonight. Took time to update my addresses. Double and triple checked before clicking submit....and they're sending my stuff to an old address! Of course, I called immediately to inform them of the error and to get it corrected. I was told that orders don't show up in their system until 4 or 5 hours later, and then they only have a 5 to 10 minute window to make any corrections. So it will probably end up going to almost Canada, where I used to live. I asked her to cancel it. She said she couldn't do that either until that 5 to 10 minute window arrives. Still trying to push down how I really feel at this point, I ask "...so what am I supposed to do if it ends up going to my old address hundreds of miles away?" She says "We will try to reroute it, but this doesn't always work." This was followed by me saying "Ooooooook..........?" followed by 30 seconds of silence. Then she reiterated "We will try." All I can say at this point is alrighty then. What in the hockey sticks?! SMH I am mad as styx right now. This is what I get for listening to my sister go on about her MAC haul. This is what I get for not just going to my local mall to get this mess tomorrow instead of trusting MAC online with their bald headed games. Expletives!!! Smallville theme song - Remy Zero - Save me - YouTube __________________ "In the depth of winter, I finally learned that within me there lay an invincible summer." 4a, mbl, low porosity, normal thickness, fine hair.