my hair was like that!!! im a bit older now and im in an all girls school and i always thought my hair was too puffy but its gown and its straightened out a bit when i was a kid it was a four now its just a 3C because the weight of it straightens it out!! but wait a few years she will love i i hated mine for so long i was going to shave my head or get it permanently straightened but im 13 now and now my friends tell me my hairs nice too and not just adults!! when i was younger i wouldnt like washing my hair cause it hurt to much when i brushed it but i learned to wash it everyday and use TONS of conditioner!!! even just do this for a while and it might help also dont brush it when its dry or starting to dry!! and maybe use a leave in conditioner or a mouse!!! hope this helped