I've never used those products, so I don't know how they're supposed to look, but IMHO, the condition of the one product is reason enough to return both products.
2B/fine to med texture/med porosity

Started CG on 5/5/12!
Battling dry/itchy scalp since April 2010.... Starting to WIN!
Low Poo: Nature's Gate Tea Tree Shampoo
Cowash: GTTTT or GVPCB
RO : Ion Effective Care
LI : KCKT or GVPCB
Stylers : FSG
PT : IAgirl's PT w/ acv, coconut oil, GVPCB, herbs, green tea