Argh, sorry to hear you had a bad experience! I agree that aveyou does have excellent CS though. I once ordered the CJ Smoothing daily condish and they sent me the leave-in by mistake. I contacted them asking about and exchange and they sent me the correct product w/o me having to send the leave-in back!
And I think the puffiness is not necessarily uncommon. I've had that happen with my CJ Curl Rehab. Since it's thicker and if it's stored upside down, breaking the seal might cause the puffy effect.
Coarse texture, normal-high porosity, normal elasticity (Komaza Care), very weak waves
cleanser: Redken Fresh Curls Shampoo, CJ Daily Fix
rinse out: CJ Repair Me, CJ Curl Rehab
leave-in: SM Milk, Oyin Hair Dew
jellies/creams: UFD's CM, CJ CCCC
gels: CJ CQ, BRHG, CJ PP