Did you double check your spam/junk folder, just in case? I suppose they could be busier than usual, but I've never heard of anyone not getting their results, though a few have gone to junk/spam folders unnoticed. Hope this gets resolved for you.
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Be Happy!
Type:2b/3ab?
Texture:Medium/fine
Porosity:Normal
Elasticity:Normal
Experimenting with too many products to name here. All this great info keeps my head spinning. 
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