Thanks for asking. I was wondering myself with all the talk about morals, but it seems to be personality issues which is reflective of both people engaged in the conflict.
I don't know the personalities of most of the people I buy hair/beauty products/clothes/shoes/accessories from because they do not have 100+ videos posted on youtube and had to interact with some of the people on there. I have seen all sorts of youtubers get snippy on there, but I don't blame them because I can only imagine what they have to put up with regularly.
I don't think it is stupid to support black-owned businesses. There are enough producing great products AND offering great customer service that it is a false dichotomy to imply it is either black-owned businesses or good customer service. I prefer to buy from a black-owned business, but I base my purchases on what works, what I am willing to spend, and what is convenient for me. If all three are a black-owned business, I am a happy camper.
If the reviews from someone with my similar hair properties are good and I am in a buying mood, I might pick something up. She has not done anything to me or anyone I know or love.