I worked as a Hostess for nearly four years. I also had to wait on people. Some people are just craby and expect you to know everything and treat them like a God just because of your title. I once had a woman tell me her fried chicken was crispier and her salad had more lettuce than the last time she was there..... She was seriously upset about that. I also had a lot of regulars who were great and always made my job easy. These were the people I enjoyed serving and I always made an extra effort to make them happy. The managers have heard every complaint under the sun and know that some guests just want to complain for no reason or want a free meal. A guest once ate a burger and had a bite left. He then asked for the manager and claimed he did not want cheese on the burger he just ate.