I had the tangly/crunchy experience at first as well. But after playing with it for a while, if I use it on almost dripping hair and be conservative about the amount I use, it works really well. I ALWAYS have to scrunch out the crunch though. It just isn't one of those products that will ever be non-crunchy for me. I diffuse to about 75% dry and then let it air dry the rest of the way for about 20 minutes, then I scrunch out the crunch and use a setting spray and it looks great! Shiny and clumpy for me!
Lindsay, a curly Mommy with a curly little man

Fine texture, fine density, normal to high porosity(?)

Modified CG since April 2012

Wash: DevaCurl Low Poo or SM Coconut & Hibiscus Curl and Shine Shampoo
COwash/RO: CJ Curl Assurance Smoothing, CJ Daily Fix Cleansing Condish, Shea Moisture Restorative
LI: KCKT
Style: KCCC, CJ Pattern Pusha, DevaCare Arc AnGEL, Loreal EverStyle Styling Spray