I paid for a hair analysis on Dec 01 and, although I heard it might take some time before they give you the results, I never read about how long does it takes to get the E-MAIL with the INSTRUCTIONS on how to take the samples etc. it's been 6 days already.
I could see it was already charged on my credit card some days ago, also today I sent an email to firstname.lastname@example.org
with the receipt.
How long did it take to receive the instructions when you ordered yours?