I order on-line constantly and have never had many problems anywhere. Almost all of my shopping, year-round, is on-line.
I've ordered from Folica many times over the years with nary a problem.
2C/3A/3B - mod. CG, med. to fine, normal to low porosity/normal elasticity
Current Main Rotation: MG217 medicated, GTTT or Aim2Health 'poos as scalp needs, YTCarrots or Elucence cond., Spiral Solutions Protein Trtmt & Deeply Decadent Cond., CJCCCC reg or lite, KCCC, AO Mandarin Magic, Giovanni LA Hold Hair Spritz + lots more, sporadically
HG Method: Super Soaker + Smasters-ing, brief upside down diffusing then clips or clamps & air dry. Blend gray w/henna glosses