This is my first time ordering from CurlMart and I wanted to know if ordering from them is always this bad? I know it's the holidays, but it's been a week and Christmas is over and I haven't gotten any sort of update email from them regarding my order or reply back to the message I sent. They aren't a manufacturer, they're just a distributor, so I'm not sure what the hold up is.

Maybe I'm just spoiled by smaller companies...but then drugstore.com is always awesome and they're a pretty big operation.