Good question. I didn't want to include the reason why in my original post bc I didn't want to make it very long. They are very strict and anal about the reception desk. The owners are very disrespectful to whomever sits there because they think nothing of them. They get called names, yelled at and put down if they think you didn't take a call the proper way. So as a result, nobody wants to help her. She is not allowed to move from her desk because if a call comes in and goes to vm, that is a crime. They started to do a schedule and that has helped for a while. But now the call center is complaining about it. So my manager thought that adding more people to the mix would help.
It is not going to help the real problem in the end.
Certain people they respect and they don't yell at. I am one of them.
I've been there 5 years and have never been yelled at.