It may have just been the coloring, but everyone's curl pattern, texture, etc will impact how color turns out. The "What I wanted" gal has a very professional color, not for the faint hearted to attempt; her hair has been professionally curled and blown out. I am not disagreeing that she got a bad deal. What I am saying is that she probably could not have gotten what she wanted any how -because of her curl pattern, cut and style - and the colorist/stylist was too stupid or proud to see that she wanted her hair "tipped" with color - not dyed blue halfway down her back.