Yeah I see those who were unsatisfied have extreme stories: hair that supposedly went from shoulder length to pixie; lopsided, choppy and uneven cuts. Or that one color debacle this thread is based on.
I'm no shill for Devachan lol - I don't think they're for everyone and they have a few crappy stylists among them, like any other group of hair practitioners. But it's only fair to look at the math: there are 25 reviews listed for the Culver city salon and overall they have 4 stars. There are 4 people who gave them a bad rating, including one person who posted an unneeded response under her own review apparently so she could slip in an extra 1 star rating. There are 21 posters who gave them a fair, good or great rating. ... Those 4 extreme ratings still might reduce their patronage. I'd guess they have a PR
problem brewing, especially if the percentage of negative reviews begins to increase.