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Join Date: Jan 2008
Ok, how does this sound:
Good afternoon! My name is
and I'm writing to you on behalf of my grandmother,
, who is a member of your facility. I just got off the phone with her and she relayed to me that she was recently told it was better if she didn't attend the weekly canasta game anymore. She is terribly upset, and at nearly 93 years of age, this has been her only source of social activity each week for several years now. The details of what happened are unclear (to me) and I was hoping someone could shed some light. I'd like to know what can be done so we can rectify this situation.
Thank you for taking time out of your busy day!
- Seek first to understand, then to be understood.
- Character is how you treat those who can do nothing for you.