I am so sorry to hear about your terrible experience. I have been very fortunate with devachan. However I don't do coloring, I get my hair cut once a year, and it's pretty simple. Anna cuts it and she does a great job and I've been very happy with her. Anyway I applaud your efforts to get your money back and I'm happy that you got it back. I hope that your hair regains its beauty and its health.
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Susan suburban NY
3b going gray, not thick, waist length when wet, a bit below shoulders when dry
CG since 11/11/04
HG: suave and honey for co-wash, deva, i use garnier fructis regular CO's or boots pink or white as leave ins and LA looks sport gel. plop w microfiber turban, then curl towel scrunch, then another turban.i sleep with the turban on. little one minute hair styling videos http://www.youtube.com/user/lazycurls