I'd would like to know what other calls the dispatcher had going on, and hear the audio. I think someone said you could hear a great deal of background noise, which is a pretty good indicator that they were busy. Any number of calls could be listed as a higher priority at that moment due to the caller being in a different location and not in immediate danger. That is the way it works. If you have a woman on the other line being beaten by her husband, and she is hiding in the closet... Higher priority, at that moment. Still, as I said, I would have kept her on the line. If I could not get back to her, I would make sure someone else did and of course get officers headed that way a.s.a.p. That is #1.
I am so glad they found them and that they are all now safe from physical harm. It is astounding that they are alive.