Aw, that's too bad! And it must be confusing. The only reason why I'd get one done is to get my properties confirmed so I can imagine your frustration. What are your properties according to your own assessment and theirs?
F - LP - HD - NE
Fine, low porosity, high density, normal elasticity
Natural & CG since 2010
Low poo: De Tuinen Mexican Cactus Shampoo
Rinse-out: Aubrey Organics GPB
Beauty Is Not a Number