Aw, that's too bad! And it must be confusing. The only reason why I'd get one done is to get my properties confirmed so I can imagine your frustration. What are your properties according to your own assessment and theirs?
F - LP - HD - NE
Fine, low porosity, high density, normal elasticity
Low poo: Probably getting Burt's Bees Very Volumizing Pomegranate Shampoo
Rinse-out: Looking for a new one
Protein: IAgirl's gelatine treatment
Styling: KCCC (when it's in stock again)
Beauty Is Not a Number