Aw, that's too bad! And it must be confusing. The only reason why I'd get one done is to get my properties confirmed so I can imagine your frustration. What are your properties according to your own assessment and theirs?
F - LP - HD - NE
Fine, low porosity, high density, normal elasticity
Hairtype 2c

Low poo: Looking for a new one
Protein: IAGirl's gelatine treatment
Detangler & LI: KCKT
Styling: KCCC
Experimenting with: Inecto Pure Coconut Conditioner

Beauty Is Not a Number