Hardness or crunchiness likely indicates the product has not been rinsed out effectively or too much used, leaving basically a sugar coating on the hair. As a potent humectant honey won't suit all porosities in all humidities.
2a-2c, medium texture, porous/ colour treated. Three years CG. Past bra strap length heading for waist.

CO-wash: Inecto coconut/ Elvive Volume Collagen
Treatments: Komaza Care Matani, coconut/ sweet almond oils, Hairveda Sitrinillah
Leave in: Fructis Sleek & Shine (old), Gliss Ultimate Volume, various Elvive
Styler: Umberto Giannini jelly, Boots Essentials gel
Flour sack towel, pixie diffuse or air dry.
Experimenting with: benign neglect