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Old 07-16-2013, 12:27 PM   #2
Korkscrew
 
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Join Date: Apr 2002
Posts: 2,882
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This is none of my business, but I really don't care because this is a customer service pet peeve of mine. ...

Assuming you really represent the "Morrocco Method" (with a misspelling of the word "Morocco", the country), I don't understand why you'd shoot your business in the foot w/an insincere response:

On the one hand, you apologized for not getting back to her sooner. But on the other, you said, "We're very disappointed you felt you didn't receive the correct response .... " Obviously it was more than a "feeling" she had. She just didn't receive any responses at all, by your own admission. Come on. Stop playing games with potential customers.
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