Thank you, Perri. Very much. It's not often we dispatchers hear that. I am so sorry you had to listen to it, though. That is not an easy thing to hear. It's one thing when you are taking the call, and just trying to focus on keeping people calm & focused and getting them through that moment, and another thing for families to hear it later. ((((Hugs upon hugs upon hugs)))) I am thinking of you.