I am so happy she is giving you your money back! I do think, with a little tweaking, you will get that feeling of how beautiful your hair is! Maybe a hair twin?! Or hair cousin?! YAY! Well us having similar hair is a compliment. I actually loveeee protein. And glycerin is good, as long as my protein/moisture balance is good. Too much glycerin and it causes disgusting frizz! Lately, I have been loving Tresemme Naturals because it detangles pretty well. I also bought, a few days ago, Giovanni (in sig) and have been using it as my leave in. It is amazing so far. The KCCC is alright. I think, once I am done, I want to find a gel that helps bring more shrinkage. I know that sounds weird since so many curlies want to elongate, but I love tight curls! Oh yes, Coconut oil is amazing too. You should add that to a conditioner and leave it on your hair for a while.
Have you tried diffusing lightly? What about clips? You could clip the ends of your hair to elongate the curl. What kind of gel do you use?