Handle your business if you want mine (a rant)...

I've been waiting to try Donna Marie's gel for weeks now, but you know what? Nuh-huh.

I've been a Darcy Head for a few years and I love her products for my hair, but the PJ in me... you know how it is, ladies. But really, even if I were looking for a change, DB's customer service, consistent inventory and quick shipping keep me coming back. I never have a fear ordering from her because she HANDLES HER BUSINESS like a pro. Products that are out of stock are usually replenished in 24-48 hours.

I guess I'm tired of natural companies charging premium prices for subpar service. Shaky nonsense. I don't want to 'get through' and get some gel only to have to chase the manufacturer down for reorders.

What is going on, ladies? Why do we take this?
Some take it because the product does wonders. I have no problem letting them go. It sucks because if something works I tell everyone which is money for them. I dropped Afroveda after 2 years. Donna Marie is another one. That funny business with pre ordering gel was a hot mess. I can make my own gel that does the same darn thing.
i can honestly say, i haven't made but one purchase to any natural hair company i've ever tried. i've never gone back to any of them. i buy my products on the ground. after hearing about all the issues people have/had, i think it made me stick to local purchases. i really love curlmart's shipping and customer service... so if anything, i'd order through them.
LOIS (OS); cottony, TYPE 4 hair, fine/med strands; no cones bcz my hair hates them; last relaxer '98; now low porosity, ignores most natural hair rules; BC #8

faves: suave, v05 shampoo, conditioner (my own), raw shea butter, castor oil, peanut oil, aloe juice
Perhaps something is going on with DM or AV or whoever that is beyond their control.

For example, I make soap. Do you know how many times I have had to discontinue a certain soap because a supplier no longer carries an ingredient I use or the price of an ingredient goes up sky high? As a small company, I don't have access to ingredients at large like major companies do so I am often at the mercy of my suppliers. If they stop carrying an ingredient, I may have to stop making or change up my soap. These small natural hair companies use some of the same suppliers we soapmakers use, this I know for a fact so I am sure they face some of the same issues.

Last edited by curlykinky21; 05-13-2010 at 07:15 AM.
Perhaps something is going on with DM or AV or whoever that is beyond their control.

For example, I make soap. Do you know how many times I have had to discontinue a certain soap because a supplier no longer carries an ingredient I use or the price of an ingredient goes up sky high? As a small company, I don't have access to ingredients at large like major companies do so I am often at the mercy of my suppliers. If they stop carrying an ingredient, I may have to stop making or change up my soap. These small natural hair companies use some of the same suppliers we soapmakers use, this I know for a fact so I am sure they face some of the same issues.
Originally Posted by curlykinky21
I don't think folks have issues with what you're mentioning. I think it has more to do with overall customer service. Being responsive to customer needs and being consistent with the products and services you provide. As someone who makes stuff as well(as a hobby), I DEFINITELY understand that ingredients can become unavailable or the costs of continued use could cause your end product to go up in price. That's sometimes the nature of the business and most reasonably thinking folks would understand that(....I hope, lol). But from what I've seen, many of DM's products have changed more times in the last year(or two) than expected. If you've been using a product from the line for 6 months and they change the formula in that time, it's definitely an inconvenience. Or if you have a product out of stock, and when it's back IN stock, it's literally a different product, that's ALSO a problem.

I think that's when R&D should be utilized. Sometimes using ingredients you know you can get rather than too many "exotic" ingredients helps in that regard, but that's just MY opinion.
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i genuinely believe that i can achieve any style or look i want with products from the drugstore, BSS, or health food store.

all these natural hair startup companies selling gels and creams and pomades out the wazoo are kinda funny to me. i dunno...they all seem to be selling the same 4 or 5 products just with different names.
Natural since '03
i genuinely believe that i can achieve any style or look i want with products from the drugstore, BSS, or health food store.

all these natural hair startup companies selling gels and creams and pomades out the wazoo are kinda funny to me. i dunno...they all seem to be selling the same 4 or 5 products just with different names.
Originally Posted by curlsugar
You have a point.
i genuinely believe that i can achieve any style or look i want with products from the drugstore, BSS, or health food store.

all these natural hair startup companies selling gels and creams and pomades out the wazoo are kinda funny to me. i dunno...they all seem to be selling the same 4 or 5 products just with different names.
Originally Posted by curlsugar
You have a point.
Originally Posted by curlykinky21
YUP!
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Wanna have access to the top names in fashion and luxury at up to 70% off retail? Sure you do. http://tinyurl.com/3yxneol

DC metro area
Some take it because the product does wonders. I have no problem letting them go. It sucks because if something works I tell everyone which is money for them. I dropped Afroveda after 2 years. Donna Marie is another one. That funny business with pre ordering gel was a hot mess. I can make my own gel that does the same darn thing.
Originally Posted by shawnyblazes
Yep...I'll drop you, in a heartbeat. Peace Love and Sunshine Products...love the Coconut Confidence. Love it. But for the past few MONTHS, I have been trying to get some Cutie Juice Cocktail. She runs out of product within days, and takes WEEKS to restock. Don't have time.

I'm done with Afroveda, after I use up my lock butter.
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i genuinely believe that i can achieve any style or look i want with products from the drugstore, BSS, or health food store.

all these natural hair startup companies selling gels and creams and pomades out the wazoo are kinda funny to me. i dunno...they all seem to be selling the same 4 or 5 products just with different names.
Originally Posted by curlsugar
pretty much. of course, i like the competition just because it gives me options.
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Some take it because the product does wonders. I have no problem letting them go. It sucks because if something works I tell everyone which is money for them. I dropped Afroveda after 2 years. Donna Marie is another one. That funny business with pre ordering gel was a hot mess. I can make my own gel that does the same darn thing.
Originally Posted by shawnyblazes
Yep...I'll drop you, in a heartbeat. Peace Love and Sunshine Products...love the Coconut Confidence. Love it. But for the past few MONTHS, I have been trying to get some Cutie Juice Cocktail. She runs out of product within days, and takes WEEKS to restock. Don't have time.

I'm done with Afroveda, after I use up my lock butter.
Originally Posted by NEA
yep, me too. I have a coupon that I didnt even use. cant & wont deal W/ inconsistencies with shipping or product.
so it looks like a new product is dropping next week.


dream curling creme...... duh duh duhhhhhh ( sound effect)
Just like lots of you, I've dropped AV. The customer service has definitely reached a new low. Also, the products just don't work for me anymore. It's sad to see a company start so well, then once their customer base increases, their service, response times and product consistency deteriorate.
Blessed Princess Diamante, High Archivist of the Thrifty Trinitarians in the Order of the Curly Crusaders
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Last Relaxer: July 31st, 2008
BC: 14th August, 2009
Favourite Product Line: None at the moment
HGs: Amla, brahmi, maka, neem, hibiscus and fenugreek powders.

I've never experienced what I consider bad customer service until this month...with CurlMart. I'm not happy.

If a website tells me up front what their shipping times are and hold to that then I'm good. If I receive responses to my emails then I'm good. I've only had one company dissappoint me so far (named above), which considering how much I shop, is a darn good average.

I generally monitor companies a bit before I purchase something. Some companies like DM didn't pass the smell test to me. I stumble across a thread about Long Lovely Locks and I'm glad I waited with them too.
4a/b Texlaxed hair w/ highlights. Medium texture & high porosity.

HG's: CJ Daily Fix, Bobeam Cheris Hibiscus shampoo bar, KC Spiral Spritz, Knot Today, CJ Rehab, KBB LL Hair Mask, Cassia, KCCC, oil blend of Avocado, Camellia, Jojoba, & Meadowfoam oils

SL APL BSL MBL
Initially I was all into the pretty names and smells of products, then as I collected more (yes, collect, lol), I started comparing ingredients and was like uh so these basically all contain the same ish! And they are admittedly good ingredients so that's not bad, but I've started getting the product that is most convenient for me to get unless it's like mind blowing.
BC'ed: 26 Dec 09
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Initially I was all into the pretty names and smells of products, then as I collected more (yes, collect, lol), I started comparing ingredients and was like uh so these basically all contain the same ish! And they are admittedly good ingredients so that's not bad, but I've started getting the product that is most convenient for me to get unless it's like mind blowing.
Originally Posted by ellepixie
yup, yup...

i'm so glad the simplest things work for my hair. sometimes, i want to order this, that and another but that pj monster.
LOIS (OS); cottony, TYPE 4 hair, fine/med strands; no cones bcz my hair hates them; last relaxer '98; now low porosity, ignores most natural hair rules; BC #8

faves: suave, v05 shampoo, conditioner (my own), raw shea butter, castor oil, peanut oil, aloe juice
Initially I was all into the pretty names and smells of products, then as I collected more (yes, collect, lol), I started comparing ingredients and was like uh so these basically all contain the same ish! And they are admittedly good ingredients so that's not bad, but I've started getting the product that is most convenient for me to get unless it's like mind blowing.
Originally Posted by ellepixie
yup, yup...

i'm so glad the simplest things work for my hair. sometimes, i want to order this, that and another but that pj monster.
Originally Posted by hippychic
LMAO my PJ beast cannot be tamed that's why I ALWAYS have to look at ingredients and wait for some reviews...even Shawny posted about that new creme and I was like OOOOH DREAM?! I love creams that decrease frizz so I was like NO PJ MONSTER - BACK I SAY!
BC'ed: 26 Dec 09
YouTube

Grand Duchess Fierce Freckles, Mistress of the Mighty Snap and Doyenne of the Potent Products Pavane in the Order of the Curly Crusaders
so it looks like a new product is dropping next week.


dream curling creme...... duh duh duhhhhhh ( sound effect)
Originally Posted by shawnyblazes
not that i'm going to get this but from where
LOIS (OS); cottony, TYPE 4 hair, fine/med strands; no cones bcz my hair hates them; last relaxer '98; now low porosity, ignores most natural hair rules; BC #8

faves: suave, v05 shampoo, conditioner (my own), raw shea butter, castor oil, peanut oil, aloe juice
so it looks like a new product is dropping next week.


dream curling creme...... duh duh duhhhhhh ( sound effect)
Originally Posted by shawnyblazes
not that i'm going to get this but from where
Originally Posted by hippychic
Donna Marie!
BC'ed: 26 Dec 09
YouTube

Grand Duchess Fierce Freckles, Mistress of the Mighty Snap and Doyenne of the Potent Products Pavane in the Order of the Curly Crusaders
I am not a product junkie, just don't have that gene but I am willing to take a chance on purchasing a product that receives good reviews. The only products I really love are Kinky Curly. They are known to take half past forever on fulfilling their orders. After my second order I was ready to give them a Kanye shrug and keep walking until I found that I can purchase them from Whole Foods. Whole Foods works hard to make sure they have them in stock but ordering extra inventory and when they were having problems getting orders fulfilled they created a call list. They would call you when the new shipment came in and keep the product on hold for 48 hours. If you didn't purchase in that time frame then they put it out on the shelves. That made me a loyal Whole Foods shopper and kept me out of the kitchen trying to recreate their formula.
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