What has been your experience with Butters and Bar?

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Has anyone been a repeat customer of this company?

Is the shipping time reliable?


How is the quality of the products you have purchased??

Is there another thread on this company somewhere??


I purchased some items around two weeks ago. Black Soap and the Conditioning Mask . Due to our weather here ,I just got around to opening my package. Well my mask is suppose to be a 16oz container , its barely half full. I sent an email to the company and I'm currently waiting on a response.

I like the price of her black soap and this mask wasnt that expensive but I think I've read some not so great responses to her shipping wait time and email response. I hope someone responds back to me in a timely manner or I wont be repurchasing anything
Ok I received a very timely response to my email. That was a quick turn-around time.


Has noone else purchased from them before?
I've purchased from them, but I don't have much to say. I loved the black soap, and I wasn't really crazy about the black soap herbal shampoo.

I don't remember how long it took to get my stuff, and I don't remember if I had to email them for anything.

I was going to try the mask, but I remember somebody here saying they had shelf life issues with it. So, I passed. I'm not sure who it was, and I tried to search and couldn't find it. For some reason, I think it was CocoT. PM her, or maybe she'll come in here and confirm.
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Thanks NEA. It has a preservative in it though.

I wont repurchase the mask though, Im going to stick to buying just the straight clays and mixing and matching what I want with it

The black soap price is fab though and its a good quality of black soap so I will continue to get that
On their website it states that fulfillment time is 1 - 7 business days. I wonder what the averages of fulfillment are. If I order something today, I generally expect 1-2 (3 at the most) business days for fulfillment...
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well... you already know how i feel about themm... but to refresh your memory...

How long does Butters N Bars shipping take?

I'm hoping to have my masque prior to my rollerset on Saturday.
Originally Posted by shawnyblazes
FOR F*CKING EVER!!!!!!! it took a month last time i ordered, w/ NO correspondence whatsoever!!!! i emailed her like 5 times and no answer. never again.
Originally Posted by keenylicious



i ordered from butters n bars the first time i wanted to try shea butter and i'll never do it again. it took damn near a month to get my sh*t.at first i thought the payment wast processed b/c i wasn't charged for it either, i got no order confirmation, i got NOTHING! then like 2 weeks later i get an order confirmation and that was the last i heard from her. i emailed her like everyday with no response until the shea butter showed up at my house one day.

at first i gave her the benefit of the doubt b/cit was around the time we (the northern states) had alll that snow, so i fgured she was snowed in (she later put a notice on the site that shipping would be delayed b/c she was snowed i). after a while (about 3 weeks later) i was like "b*tch, the snow melted enough for you to go d what you have to do now, i KNOW the snow wasn't any worse in your area than it was in mine and i've been taking my ass to work and school, take your ass to the damn post office!".

my friend order from her a while later and the SAME sh*t happened... it was almost spring by the, most of the damn snow was gone. i'm not giving that lady anymore of my damn money. i HATE bad customer service, if you have so many orders that youre backed up and can't answer customer inquiries, hire a damn assistant.



Originally Posted by keenylicious


maybe i caught them at a bad time and it was a fluke... but i can't see myself ordering from there again.
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Thanks NEA. It has a preservative in it though.

I wont repurchase the mask though, Im going to stick to buying just the straight clays and mixing and matching what I want with it

The black soap price is fab though and its a good quality of black soap so I will continue to get that
Originally Posted by shawnyblazes
But I don't think it did, initially. I may be wrong.
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yeah keeny , you were in my mind when I made this


I opened up my jar and said hell no.


It looked like I had used half of the container already.

So on receiving my answer from the company , if i like this pink clay I will just add it to my list of clays I already use ( buy the clays and mix it on my own like I do with rhassoul and bentonite)


Now if I could only get my friend to bring me back some darn black soap when she comes from Africa I would only have to get it from her once a year.



Ok ok, NEA. it makes sense when you put it like that.
@Shawny - What did she say in her response?

@Keeny - You just answered my previous question! LOL!
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I ordered once. I can't remember exactly how long the items took to arrive, maybe 10 days. It was a bit.


The Pink Clay mask rules. Period. It's hell to wash out though.

The aloe face spritz wasn't all that-- but it clarified OK.

The herbs I got were basic ones (Hesh brand) and I haven't used them yet.

I refrigerated my mask and its still good. I bought this maybe May or so. I have one use left. I used the jar twice before.
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@Shawny - What did she say in her response?

@Keeny - You just answered my previous question! LOL!
Originally Posted by greenandchic

She responsed:

the masque is packed by weight and not volume
@Shawny - What did she say in her response?

@Keeny - You just answered my previous question! LOL!
Originally Posted by greenandchic

She responsed:

the masque is packed by weight and not volume
Originally Posted by shawnyblazes
well maybe she should use more appropriately sized containers so that ppl aren't put off when the thing looks half empty...
I've ordered from there 3 times and the first time wasn't the best experience. I ordered at the time of the winter storm that hit last year and it was a pain in the a$$. I didn't get my package until maybe 3 or 4 weeks after I ordered. I remember ranting about it on here actually. When I got the package, it was busted but the products inside were alright so I didn't complain about that. She ended up giving me a promise of free shipping and expedited processing on my next order so I appreciated that and decided to order again.

The second time I ordered I definitely got my package faster, but she did not expedite processing so my package got to me in about a week an a half. The third time I placed an order I got the mask and it molded on me. The mask didn't have a preservative when I ordered.

I was contemplating ordering from there again because I want some more shea butter and I wanted to get some other raw ingredients as well, but I opted against it because last time I ordered during this time of year it was too much of a hassle and even though she may be responsive, I don't have time/ patience to deal with that right now. I ordered instead from Picasso Moon soaps.
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I've ordered from them 3 times and had nothing but good service. I've only ever bought black soap from them. Shipping was timely and I never had a problem with my items
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Ok so on its own Im going to give this conditioning mask a 4. I was playing around with it yesterday and this ish was so hard to get out my damn hair.

I rinsed my hair until the water ran white, then applied my leave in , so I look in the mirror and there are pink particles stuck to my hair and only appeared because the leave in was white. I had to shampoo my hair to get it out , which is a darn no no.


After the first rinse, my hair was soft and supple though my hair is tore up from the floor today and I will be going home to deep condition tonight. I roped my son in to test it out lol. His hair was really nice as well but he only has an inch of hair so it rinsed out easy for him.



I will be using the rest up by mixing in some conditioner with this stuff and sticking to pure clays that I can mix on my own

Last edited by shawnyblazes; 02-01-2011 at 10:23 AM. Reason: typo
It's the devil to wash out. I kept getting ready to move on and style, and I'd keep finding spots. My hair did feel nice afterwards though.

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Wow...I've ordered from this company well over 4x, even for family members and have no complaints here. I consistently get Black Soap, Shea Butter and the Antioxidant Souffle. The ButterSupreme is nice too...Shipping has been on point! BnB is saved as one of my Favorites...
*Cleanse: BoBeam, Giovanni Tea-Tree
*Rinse Cond: Herbal Essence HH
*Deep Cond: Deity America (green tub), CRN Algae Hair Mask
*Leave-in's: Soultanicals, Pura Body Naturals, Alikay Naturals Lemon-grass spritz
*Twisting: Obia Naturals TWB, PBN Cupuacu Butter, Camille Rose
*Treatment: Henna/Amla/Cassia/Brahmi
* LCSO Method

Last edited by MrsComboCurlz; 02-01-2011 at 03:58 PM.
Kitathena, your hair is Beautiful. I remember you length when I first started. Sorry to highjack the thread


It's the devil to wash out. I kept getting ready to move on and style, and I'd keep finding spots. My hair did feel nice afterwards though.
Originally Posted by Kitathena
^^^Thanks!!

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I've ordered twice. The second time was about a week and a half before I had to leave home and head back to campus so I was freaked that my stuff wouldn't arrive before departure. I sent kind of a snippy email :blush: (I was worried!) and I feel badly about it now. She sent a prompt response, my package arrived on time--and before I left!

And she (she being the owner) even told me that they were reducing the packaging/processing time to 2-3 days starting in February. Which is NOW! hurray!

Basically, I like the business and they will be meeting all my powder-y, butter-y needs from now on.

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