Little Penguins - "Moldy" Product Alert

I am not sure if anyone has expierenced any issues with their Little Penguin's Fresh Cream...I personally have not but I did receive the below email soI will be investigating. Please check your products and let the ladies at Little Penguin's know they can compensate you accordingly.

Hello everyone,

This is going to a large distribution list, and it's coming directly from me, the CEO, and founder of LP Online.

Probably an unusual step that I'm taking with this, but we are trying to do everything differently as a company and that includes dealing with product issues. As much as I hate to have to do this, our customers and clients need to be able to trust, that we as a company will always be honest with you.

We are having an issue with our best selling product, Fresh Cream. There is a very small batch (10) that went out, and we believe it was packaged too warm. We are getting reports of mold on the product. They are coming in from the same tiny batch, so I'm expecting to get a handful more regarding this. We think the condensation/steam gathered in the protective lid and began to grow, and then transferred to the product.
The last thing we want to do is be defensive, or make excuses about something you tell us.
Either the products we put out there are good, or they aren't. End of story. No PR spin.
We appreciate the people who contacted us, they are good people, who use the rest of the product line, and have used the Fresh Cream, some, many times before, and want to continue to do so.
Please contact us as if you have anything similar happen, so that we can fix it.
It is a small batch, but we still expect to hear from some more people about this.


That being said, we use a very new broad spectrum preservative, that is natural, and only effective at certain PH levels, at 2%. Several very good product brands including one of my favorites -John Masters Organics, use Leuicidal Liquid and we love it, but maybe something else would have stopped the condensation in it's tracks.
You are our company, and we want you to give us your feedback on what will make you feel safest, to put on your own body, and your childrens bodies.
Would you feel safer if we offered the Fresh Cream with something like Optiphen, Natraguard which are non paraffin preservative, but still effective?
Would you like to have us offer it with the option of either preservative? Everyone has very strong opinions about preservatives, and all are valid.
We don't want a repeat of the condensation issue, so we need to look at using an additional protector, and still keep it as natural as possible. We have also changed the standard temperature that we will package this concentrated product at.


I hate that anyone had to have a less then perfect experience with our company, especially with a product that they love.



Kelly
**sophisticated ignorance, I type my cuss words in cursive**

Current Rotation (always changing): Curl Junkie Curl Rehab as my Leave-In, Blended Beauty Happy Nappy Styles, Entwine Argan Oil, Bobeam Shampoo Bars, QB CTDG and QB AHTB, UFD Curly Magic, B.A.S.K Anything.


http://www.platinumpj.com
http://www.facebook.com/PlatinumPJ
@PlatinumPJ
I am not sure if anyone has expierenced any issues with their Little Penguin's Fresh Cream...I personally have not but I did receive the below email soI will be investigating. Please check your products and let the ladies at Little Penguin's know they can compensate you accordingly.

Hello everyone,

This is going to a large distribution list, and it's coming directly from me, the CEO, and founder of LP Online.

Probably an unusual step that I'm taking with this, but we are trying to do everything differently as a company and that includes dealing with product issues. As much as I hate to have to do this, our customers and clients need to be able to trust, that we as a company will always be honest with you.

We are having an issue with our best selling product, Fresh Cream. There is a very small batch (10) that went out, and we believe it was packaged too warm. We are getting reports of mold on the product. They are coming in from the same tiny batch, so I'm expecting to get a handful more regarding this. We think the condensation/steam gathered in the protective lid and began to grow, and then transferred to the product.
The last thing we want to do is be defensive, or make excuses about something you tell us.
Either the products we put out there are good, or they aren't. End of story. No PR spin.
We appreciate the people who contacted us, they are good people, who use the rest of the product line, and have used the Fresh Cream, some, many times before, and want to continue to do so.
Please contact us as if you have anything similar happen, so that we can fix it.
It is a small batch, but we still expect to hear from some more people about this.

That being said, we use a very new broad spectrum preservative, that is natural, and only effective at certain PH levels, at 2%. Several very good product brands including one of my favorites -John Masters Organics, use Leuicidal Liquid and we love it, but maybe something else would have stopped the condensation in it's tracks.
You are our company, and we want you to give us your feedback on what will make you feel safest, to put on your own body, and your childrens bodies.
Would you feel safer if we offered the Fresh Cream with something like Optiphen, Natraguard which are non paraffin preservative, but still effective?
Would you like to have us offer it with the option of either preservative? Everyone has very strong opinions about preservatives, and all are valid.
We don't want a repeat of the condensation issue, so we need to look at using an additional protector, and still keep it as natural as possible. We have also changed the standard temperature that we will package this concentrated product at.

I hate that anyone had to have a less then perfect experience with our company, especially with a product that they love.



Kelly
Originally Posted by Chicago Kinks
Does she mean non-paraben preservative?
4a/3c curls
Fine strands, not as densely-placed as I would like
Ayurvedic herbs are the TRUTH
Team Wash and Go!
iHerb code:UYA010 - get 5% off your first purchase
I applaud her for the fact that she's stepping up to the plate and taking responsibility as owner/CEO. Unlike other companies who shall not be named, she's not kicking stuff under the table and dodging questions and concerns.
Smacked with a head full of Dreamy tight Coils that refuse to have it any other way...
Finally maintaining a clean, moisturized scalp!
I'm really getting into my Nutiva Organic Coconut Oil now
Quote:
Here we embrace the disorder of hair product buying
GROW NAPS GROW!

Quote:
Why would I relax all the fabulousness?!
Inspired by Keenylicious

Quote:
I swear the things that catch on in our society...
never anything with meaning
Inspired by LeeLee
I've never even heard of this company...LANK?
I didn't have a problem either. Loooove their honey & vanilla bean smoothie.

Children's Natural Hair Care & Styling Blog:

Kudos to her for doing the right thing.
4a/b Texlaxed hair w/ highlights. Medium texture & high porosity.

HG's: CJ Daily Fix, Bobeam Cheris Hibiscus shampoo bar, KC Spiral Spritz, Knot Today, CJ Rehab, KBB LL Hair Mask, Cassia, KCCC, oil blend of Avocado, Camellia, Jojoba, & Meadowfoam oils

SL APL BSL MBL
what a beautiful site she has!!!
I am not sure if anyone has expierenced any issues with their Little Penguin's Fresh Cream...I personally have not but I did receive the below email soI will be investigating. Please check your products and let the ladies at Little Penguin's know they can compensate you accordingly.

Hello everyone,

This is going to a large distribution list, and it's coming directly from me, the CEO, and founder of LP Online.

Probably an unusual step that I'm taking with this, but we are trying to do everything differently as a company and that includes dealing with product issues. As much as I hate to have to do this, our customers and clients need to be able to trust, that we as a company will always be honest with you.

We are having an issue with our best selling product, Fresh Cream. There is a very small batch (10) that went out, and we believe it was packaged too warm. We are getting reports of mold on the product. They are coming in from the same tiny batch, so I'm expecting to get a handful more regarding this. We think the condensation/steam gathered in the protective lid and began to grow, and then transferred to the product.
The last thing we want to do is be defensive, or make excuses about something you tell us.
Either the products we put out there are good, or they aren't. End of story. No PR spin.
We appreciate the people who contacted us, they are good people, who use the rest of the product line, and have used the Fresh Cream, some, many times before, and want to continue to do so.
Please contact us as if you have anything similar happen, so that we can fix it.
It is a small batch, but we still expect to hear from some more people about this.

That being said, we use a very new broad spectrum preservative, that is natural, and only effective at certain PH levels, at 2%. Several very good product brands including one of my favorites -John Masters Organics, use Leuicidal Liquid and we love it, but maybe something else would have stopped the condensation in it's tracks.
You are our company, and we want you to give us your feedback on what will make you feel safest, to put on your own body, and your childrens bodies.
Would you feel safer if we offered the Fresh Cream with something like Optiphen, Natraguard which are non paraffin preservative, but still effective?
Would you like to have us offer it with the option of either preservative? Everyone has very strong opinions about preservatives, and all are valid.
We don't want a repeat of the condensation issue, so we need to look at using an additional protector, and still keep it as natural as possible. We have also changed the standard temperature that we will package this concentrated product at.

I hate that anyone had to have a less then perfect experience with our company, especially with a product that they love.



Kelly
Originally Posted by Chicago Kinks
Does she mean non-paraben preservative?
Originally Posted by sagehen
Yes, I believe she does mean non-paraben preservative.

vIa mY cURl TaLk ApP
**sophisticated ignorance, I type my cuss words in cursive**

Current Rotation (always changing): Curl Junkie Curl Rehab as my Leave-In, Blended Beauty Happy Nappy Styles, Entwine Argan Oil, Bobeam Shampoo Bars, QB CTDG and QB AHTB, UFD Curly Magic, B.A.S.K Anything.


http://www.platinumpj.com
http://www.facebook.com/PlatinumPJ
@PlatinumPJ
I applaud her for the fact that she's stepping up to the plate and taking responsibility as owner/CEO. Unlike other companies who shall not be named, she's not kicking stuff under the table and dodging questions and concerns.
Originally Posted by KeiLaniKoils
+1 I agree...I wish more companies were upfront.

vIa mY cURl TaLk ApP
**sophisticated ignorance, I type my cuss words in cursive**

Current Rotation (always changing): Curl Junkie Curl Rehab as my Leave-In, Blended Beauty Happy Nappy Styles, Entwine Argan Oil, Bobeam Shampoo Bars, QB CTDG and QB AHTB, UFD Curly Magic, B.A.S.K Anything.


http://www.platinumpj.com
http://www.facebook.com/PlatinumPJ
@PlatinumPJ
These products look really good. I wonder if she'll have a sale.
Great spirits have always encountered violent opposition from mediocre minds

-Albert Einstein
Discounts:iHerb: EZA283 for $5 off!, OCO522 for $10 off first purchase | Komaza Care Referral Code: J5Q362VG
I didn't order the fresh cream, but none of my stuff has molded. I agree, the Smoothie is great! It's also cool that she is taking the initiative and emailing folks before they have to contact her.
BC'ed: 26 Dec 09
YouTube

Grand Duchess Fierce Freckles, Mistress of the Mighty Snap and Doyenne of the Potent Products Pavane in the Order of the Curly Crusaders
Yeah, I saw mold on my fresh cream and threw it out last weekend. I was so pissed and decided I wasn't going to order from them again. I'm glad that they took the initiative to reach out to their customers so I'm looking forward to trying it out again. I also liked the smoothie. Has anyone tried the ella jelly?
I have the Ella Jelly. It's WAY too thin, imo. It gave me a nice, soft wng, but it's so hard to use in the jar and i had to use so much. I like it better for rewetting twists if your hair starts to dry during your twisting session.
BC'ed: 26 Dec 09
YouTube

Grand Duchess Fierce Freckles, Mistress of the Mighty Snap and Doyenne of the Potent Products Pavane in the Order of the Curly Crusaders
Great of her to be so honest! It's actions like those that help a company thrive, even when they hit incidents like this one. No one likes screw ups, but everyone appreciates good customer service and sincerity.

Big Chop: 11/25/09
Cottony/fluffy, medium/coarse, high density & porosity
SL - APL - BSB - BSL - MBL - WL - HL
Great of her to be so honest! It's actions like those that help a company thrive, even when they hit incidents like this one. No one likes screw ups, but everyone appreciates good customer service and sincerity.
Originally Posted by itsKelCeeEee
+1
Smacked with a head full of Dreamy tight Coils that refuse to have it any other way...
Finally maintaining a clean, moisturized scalp!
I'm really getting into my Nutiva Organic Coconut Oil now
Quote:
Here we embrace the disorder of hair product buying
GROW NAPS GROW!

Quote:
Why would I relax all the fabulousness?!
Inspired by Keenylicious

Quote:
I swear the things that catch on in our society...
never anything with meaning
Inspired by LeeLee
I have the Ella Jelly. It's WAY too thin, imo. It gave me a nice, soft wng, but it's so hard to use in the jar and i had to use so much. I like it better for rewetting twists if your hair starts to dry during your twisting session.
Originally Posted by EllyEllyOxenFree
+1 it is very thin...my neices twists lasted about 8 days with minimal frizz. I did transfer mine to a pump which helpes with getting out just the right amount needed. I am heavy handed.

vIa mY cURl TaLk ApP
**sophisticated ignorance, I type my cuss words in cursive**

Current Rotation (always changing): Curl Junkie Curl Rehab as my Leave-In, Blended Beauty Happy Nappy Styles, Entwine Argan Oil, Bobeam Shampoo Bars, QB CTDG and QB AHTB, UFD Curly Magic, B.A.S.K Anything.


http://www.platinumpj.com
http://www.facebook.com/PlatinumPJ
@PlatinumPJ
I like thin gels. Probably why I love the QB gel. I just use it for twists and to smooth down my edges. I'm putting the ella jelly on my list The ingredients sound really interesting.
Great spirits have always encountered violent opposition from mediocre minds

-Albert Einstein
Discounts:iHerb: EZA283 for $5 off!, OCO522 for $10 off first purchase | Komaza Care Referral Code: J5Q362VG
Sad to report...my fresh cream has mold.
Attachment 13709Attachment 13710

vIa mY cURl TaLk ApP
**sophisticated ignorance, I type my cuss words in cursive**

Current Rotation (always changing): Curl Junkie Curl Rehab as my Leave-In, Blended Beauty Happy Nappy Styles, Entwine Argan Oil, Bobeam Shampoo Bars, QB CTDG and QB AHTB, UFD Curly Magic, B.A.S.K Anything.


http://www.platinumpj.com
http://www.facebook.com/PlatinumPJ
@PlatinumPJ
My fresh cream is fine. I like the smoothie as well

Yeahhhhhboi, Im on my smartphone!!!
Sad to report...my fresh cream has mold.
Attachment 13709Attachment 13710

vIa mY cURl TaLk ApP
Originally Posted by Chicago Kinks
Attachments not working. Upload them from the manage attachments
Great spirits have always encountered violent opposition from mediocre minds

-Albert Einstein
Discounts:iHerb: EZA283 for $5 off!, OCO522 for $10 off first purchase | Komaza Care Referral Code: J5Q362VG

Trending Topics


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -6. The time now is 02:43 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright 2011 NaturallyCurly.com