These Indie Product Companies....

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This is a rant. If you don't wanna read it, check out now.

Hope 4 Nassie, also known as "Nassie's Hope LLC" on Facebook.

This is what I ordered - NOTE THE INGREDIENT LIST. It's an 8oz jar.

I received a big ole' 16 oz jar. Nice of her, right? Well, the ingredient label is VERY different from what I ordered.

The ingredients (according to the product label): Unrefined Shea Butter, Coconut Oil, Beeswax, Nettle Herb infused EVO, Lanolin, Evening Primrose Oil, Vitamin E, Black Seed Oil, Vanilla Essential Oil.

Now, is it me, or is something wrong here? Where's the "Red Palm Oil"? Where's the Illipe Butter? How about the Kokum Butter? Lemongrass? Where? Lavender anyone?

Now, I'm not vegan, and I like lanolin in NATURAL hair products, and I don't mind beeswax. But don't you think the Etsy listing varies quite a bit from the actual product label?

I sent a convo, expressing my concern and disappointment with the lack of integrity...don't list one thing, and send something else...and think because you sent a bigger jar, it's all good. I don't like that.

This is her reply:

I sent you what you ordered. In fact I sent you a double the size. I don't post every single ingredient that is on my labels. In addition I work on my product recipes all the time to assure a better product for my customers. I may have updated the recipe but haven't updated etsy. There is no integrity issue here. You ordered shea hair butter and that is what you were delivered. I appreciate your business. Please try the product. I know you will enjoy it. Bless
WHUT?
Now, it's a very nice hair butter (fantastic for sealing in the winter, especially) but it's not what I ordered. When did it become okay to conduct business like that? Your etsy listing should accurately describe the products you're selling. What if I didn't like beeswax, for instance? If you change your ingredient list, update your Etsy description to reflect the change. Don't send me something else, and come at me with, "Oh...well I changed the product, but didn't change the Etsy description" and act like that's no big deal. Why would that be okay?

Do we need to conduct a YouTube seminar for these companies? What is wrong with people?
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Thats right!! For all she know you can be allergic to one of the ingredients not listed on her etsy site. VERY unprofessional. No apology, and tries to turn it on you by saying "I did all this for you and you're acting ungrateful. Whiny brat. Integrity my foot. And btw I hope you enjoy it"

I never heard of her but since I now have I'll never give her my money

Thanks for tellin it like it is NEA... The nerve of some companies.
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This is a rant. If you don't wanna read it, check out now.

Hope 4 Nassie, also known as "Nassie's Hope LLC" on Facebook.

This is what I ordered - NOTE THE INGREDIENT LIST. It's an 8oz jar.

I received a big ole' 16 oz jar. Nice of her, right? Well, the ingredient label is VERY different from what I ordered.

The ingredients (according to the product label): Unrefined Shea Butter, Coconut Oil, Beeswax, Nettle Herb infused EVO, Lanolin, Evening Primrose Oil, Vitamin E, Black Seed Oil, Vanilla Essential Oil.

Now, is it me, or is something wrong here? Where's the "Red Palm Oil"? Where's the Illipe Butter? How about the Kokum Butter? Lemongrass? Where? Lavender anyone?

Now, I'm not vegan, and I like lanolin in NATURAL hair products, and I don't mind beeswax. But don't you think the Etsy listing varies quite a bit from the actual product label?

I sent a convo, expressing my concern and disappointment with the lack of integrity...don't list one thing, and send something else...and think because you sent a bigger jar, it's all good. I don't like that.

This is her reply:

I sent you what you ordered. In fact I sent you a double the size. I don't post every single ingredient that is on my labels. In addition I work on my product recipes all the time to assure a better product for my customers. I may have updated the recipe but haven't updated etsy. There is no integrity issue here. You ordered shea hair butter and that is what you were delivered. I appreciate your business. Please try the product. I know you will enjoy it. Bless
WHUT?
Now, it's a very nice hair butter (fantastic for sealing in the winter, especially) but it's not what I ordered. When did it become okay to conduct business like that? Your etsy listing should accurately describe the products you're selling. What if I didn't like beeswax, for instance? If you change your ingredient list, update your Etsy description to reflect the change. Don't send me something else, and come at me with, "Oh...well I changed the product, but didn't change the Etsy description" and act like that's no big deal. Why would that be okay?

Do we need to conduct a YouTube seminar for these companies? What is wrong with people?
Originally Posted by NEA
I completely agree with you. How you gon have a product advertised with specific ingredients and not put them in the product? And it doesn't seem like good business to constantly change the formulas of your products. Customers want consistency. I can make my own body and hair butters but I don't have the patience for recipes and it's okay because it's not like I'm selling stuff.

And the nerve of her to say some "Please try the product. I know you'll enjoy it". What kind of self righteous mess is that?! I can't

Did you respond back to her?
Great spirits have always encountered violent opposition from mediocre minds

-Albert Einstein
Discounts:iHerb: EZA283 for $5 off!, OCO522 for $10 off first purchase | Komaza Care Referral Code: J5Q362VG
I haven't posted in a while ... Hi Everyone

NEA you are well within your right to be pissed. I can't believe that this vendor thinks this is okay. If you'd had allergies to something that she chose not to list then what? Do they take returns? And the indignant response adds insult to injury in my opinion. Maybe it's not an integrity issue but a lack of common sense issue. If you change the ingredients common sense and concern for liability issues should lead you to disclose that information to the customer before the purchase, plain and simple.
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What the....

Thank you for sharing. Hope 4 Nassie should be No Hope 4 Nasty. Will not be ordering anything from that place.
Jo Somebody likes this.

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Thats right!! For all she know you can be allergic to one of the ingredients not listed on her etsy site. VERY unprofessional. No apology, and tries to turn it on you by saying "I did all this for you and you're acting ungrateful. Whiny brat. Integrity my foot. And btw I hope you enjoy it"

I never heard of her but since I now have I'll never give her my money

Thanks for tellin it like it is NEA... The nerve of some companies.
Originally Posted by KeiLaniKoils
I haven't posted in a while ... Hi Everyone

NEA you are well within your right to be pissed. I can't believe that this vendor thinks this is okay. If you'd had allergies to something that she chose not to list then what? Do they take returns? And the indignant response adds insult to injury in my opinion. Maybe it's not an integrity issue but a lack of common sense issue. If you change the ingredients common sense and concern for liability issues should lead you to disclose that information to the customer before the purchase, plain and simple.
Originally Posted by nikkidanniell
Hi nikki

+1 to both of your responses. Especially the bolded
Great spirits have always encountered violent opposition from mediocre minds

-Albert Einstein
Discounts:iHerb: EZA283 for $5 off!, OCO522 for $10 off first purchase | Komaza Care Referral Code: J5Q362VG
Yes, I did reply back. I informed her that it is an issue of integrity, and that it's her responsibility to accurately represent what's she's selling to customers....update the Etsy site and always inform the customer of formulation changes.

I also told her I wouldn't be ordering from her again.
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I'm afraid things like this will be on the rise do to natural hair and the "green" lifestyle becoming mainstream. Smh. I have my ground hgs already so anything new and web only I get is just for entertainment. I really hope they get it together though.

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Ummm what? That's wild. And also very timely because I was about to do a post on an open letter to these companies...because I definitely just got some KBB and the ingredients on my bottle/jar are NOT the same as what is on the site. I thought maybe she just did that with the Sweet Ambrosia because I hadn't heard anything else, but it was the Super Silky and Shea Body Butter as well. I was like...wheredeydodatat?
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I'm afraid things like this will be on the rise do to natural hair and the "green" lifestyle becoming mainstream. Smh. I have my ground hgs already so anything new and web only I get is just for entertainment. I really hope they get it together though.

Sent from my SPH-M920 using CurlTalk App
Originally Posted by JessicazFro
Yep...it's making me back up off my Visa card, for sure. I'm not playin' with these companies.

Truth is, it's a good product and I'll get much use out of it. But I will never order from her again, because I can't trust that I'll get what I ordered.
Platinum Product Junkies
The Facebook
| The Twitter

The Product Lines:
Curl Junkie, b.a.s.k, Siamese Twists, Bobeam, Uncle Funky's Daughter, Amazing Botanicals, Zuresh, Dabur Vatika, Karen's Body Beautiful, Curls Unleased, Broo, Qhemet Biologics, Signature Texture, Darcy's Botanicals, Shea Moisture
Ummm what? That's wild. And also very timely because I was about to do a post on an open letter to these companies...because I definitely just got some KBB and the ingredients on my bottle/jar are NOT the same as what is on the site. I thought maybe she just did that with the Sweet Ambrosia because I hadn't heard anything else, but it was the Super Silky and Shea Body Butter as well. I was like...wheredeydodatat?
Originally Posted by EllyEllyOxenFree
Why is it acceptable to do that? I don't understand.
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The Product Lines:
Curl Junkie, b.a.s.k, Siamese Twists, Bobeam, Uncle Funky's Daughter, Amazing Botanicals, Zuresh, Dabur Vatika, Karen's Body Beautiful, Curls Unleased, Broo, Qhemet Biologics, Signature Texture, Darcy's Botanicals, Shea Moisture
Ummm what? That's wild. And also very timely because I was about to do a post on an open letter to these companies...because I definitely just got some KBB and the ingredients on my bottle/jar are NOT the same as what is on the site. I thought maybe she just did that with the Sweet Ambrosia because I hadn't heard anything else, but it was the Super Silky and Shea Body Butter as well. I was like...wheredeydodatat?
Originally Posted by EllyEllyOxenFree
Are they out of order or missing ingredients completely? Not that it makes it okay if its the latter. I do remember there being something with the printing of the labels for the jars which was why there were stickers at the bottom with the ingredients. That was quite a while ago. You'd think she have it fixed by now.
Great spirits have always encountered violent opposition from mediocre minds

-Albert Einstein
Discounts:iHerb: EZA283 for $5 off!, OCO522 for $10 off first purchase | Komaza Care Referral Code: J5Q362VG
Geez at these companies.

I ordered off etsy for the first time about a month ago. It was JELLY BEARY BUTTERY HAIR TREAT 4OZPARABEN FREE by carmelsprinkles.

I just had all sorts of foolywang with this woman. Not shipping in a timely manner because she ran out of ingredients and failed to notify me. I had to hit her up about it.

Like really?! I mean her shipping price wasn't outrageous or anything but if i'm paying for shipping and it's s'pose to take x amount of days why has it been a week.
Telling me she will email as soon as she ships..once again, i had to contact her first.
Not telling me she changed the packaging..i mean not a big deal but i was expecting a light lotion in a squeeze bottle and it came in a jar like one of her other products.

And of course the stuff separates..so i have to remix it before i use it everytime cuz the damn oil is sitting on top.

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Last edited by LeeLee182; 06-10-2011 at 08:58 AM.
So is this where we gon put companies on blast? If so I'm down. It's a bit of a catch 22 though because I really don't want to have to experience bad stuff from companies, and I don't wish that on anyone. BUT, I'm glad y'all are bringing this stuff to light because looking at their sites the stuff looks really good and you'd never know the craptastic customer service and lack of interity
Great spirits have always encountered violent opposition from mediocre minds

-Albert Einstein
Discounts:iHerb: EZA283 for $5 off!, OCO522 for $10 off first purchase | Komaza Care Referral Code: J5Q362VG
Yeah Coco, i know what you mean. I seriously have been debating saying something on here about my experience for a month.

Only keeny knows of my ranting through our skype convos l0l.

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iHerb $5 off Code: HIV320
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KY is for inferior b*tches. -Keeny*


My YouTube Channel ~ http://www.youtube.com/user/CurleeDrugz

Blog:http://norehabneeded.wordpress.com/
Wow, that is so wrong on so many levels! What if you were allergic to something? What if you didn't want or like something in the product you ordered?

Her response was such BULL Dot Com!

Thanks for letting us know about this. I really do appreciate the 411 on some of these companies, it makes me think twice about who I give my money to.

I have had a number of run in's with companies with poor customer service, bad products, and lack of intergrity and it's down right ridiculous. It's making me work really hard to find my staple products now though.

I'm down for telling it like it is but it seems like I get hit hard with the backlash (ie Mozeke and bejiaflornaturals).
Wow, that is so wrong on so many levels! What if you were allergic to something? What if you didn't want or like something in the product you ordered?

Her response was such BULL Dot Com!

Thanks for letting us know about this. I really do appreciate the 411 on some of these companies, it makes me think twice about who I give my money to.

I have had a number of run in's with companies with poor customer service, bad products, and lack of intergrity and it's down right ridiculous. It's making me work really hard to find my staple products now though.

I'm down for telling it like it is but it seems like I get hit hard with the backlash (ie Mozeke and bejiaflornaturals).
Originally Posted by makeupvixen
What happened with bejiaflornaturals?
“Mama says pretty comes in all different sizes. And my size… is cute!” -Honey Boo Boo
Dammit...I just ordered from BFN...

Sent from my SPH-M920 using CurlTalk App
tex-laxed(pfffttt)
Thick/coarse/low porosity/low elasticity
4a/b cottony/spongy

At war with my indestructible, armadillo hair...MY WILL BE DONE!

GIFSoup
Ummm what? That's wild. And also very timely because I was about to do a post on an open letter to these companies...because I definitely just got some KBB and the ingredients on my bottle/jar are NOT the same as what is on the site. I thought maybe she just did that with the Sweet Ambrosia because I hadn't heard anything else, but it was the Super Silky and Shea Body Butter as well. I was like...wheredeydodatat?
Originally Posted by EllyEllyOxenFree
Are they out of order or missing ingredients completely? Not that it makes it okay if its the latter. I do remember there being something with the printing of the labels for the jars which was why there were stickers at the bottom with the ingredients. That was quite a while ago. You'd think she have it fixed by now.
Originally Posted by CocoT
It was both. The ingredients on the Super Silky were all willy nilly and out of order, but I think everything was there. Now on the Butter, I got it because it was supposed to have glycerin and I wanted the humectant, but when I got it...no glycerin on the jar. I contacted them about the ingredients of the Sweet Ambrosia many moons ago and they said they were updating the site, yet they can add their newsletter weekly but not fix the ingredients. When I called them, they also told me that the bottles/packaging have the correct list.

This also pisses me off with reviewers - in every single review I have seen of the SA, it is clear that they just copied the ingredients from their site, and they are NOT the same. Do people even read this sh*t? It's like ummm...you didn't notice that??? I can't with them either. Because I know damn well I don't have special KBB bottles where the ingredients are listed differently ONLY on mine.
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Last edited by EllyEllyOxenFree; 06-10-2011 at 09:50 AM.
Dammit...I just ordered from BFN...

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Originally Posted by JessicazFro
I have ordered from BFN several times and have never had a bad experience. Not discounting MUV at all, just saying that you may be okay.
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