I ordered some Ambrosia and this is what I got

makeupvixen · 07-14-2011, 01:00 PM

The jar is less than half full and the oils have begun to separate. Is this they way it's suppose to look like? Since this is my first purchase from them on their sale, I'm just wondering.

I'm gonna ignore that they sent it to the wrong address, I ask for it to be shipped to my mom's house, not my house.

LolaKinkz · 07-14-2011, 01:05 PM

Quote:

Originally Posted by makeupvixen

The jar is less than half full and the oils have begun to separate. Is this they way it's suppose to look like? Since this is my first purchase from them on their sale, I'm just wondering.

I'm gonna ignore that they sent it to the wrong address, I ask for it to be shipped to my mom's house, not my house.

WOW! I can't help but laugh I thought she would have gotten her act together by now. My (right) cream is very creamy and not separated. I have a vid where I show the texture.

luvmylocs · 07-14-2011, 01:06 PM

what line is this from? i can't speak to this product but i will say there are some products i do not buy in the summers because it's too hot where i live and i know the product would liquify and separate during the trip to my house, oyin burnt sugar pomade being one of those products. i stock up in the fall/winter to get me through the summer months. sometimes when products melt and then harden again they just aren't the same.

sassywillow · 07-14-2011, 01:06 PM

Quote:

Originally Posted by makeupvixen

The jar is less than half full and the oils have begun to separate. Is this they way it's suppose to look like? Since this is my first purchase from them on their sale, I'm just wondering.

I'm gonna ignore that they sent it to the wrong address, I ask for it to be shipped to my mom's house, not my house.

there's a whole thread on this. Can't find it right now. There is a BIG issue with the curling cream. I'm sure one of the ladies who went through this will chime in.

makeupvixen · 07-14-2011, 01:07 PM

Quote:

Originally Posted by lolakinkz

Quote:

Originally Posted by makeupvixen

The jar is less than half full and the oils have begun to separate. Is this they way it's suppose to look like? Since this is my first purchase from them on their sale, I'm just wondering.

I'm gonna ignore that they sent it to the wrong address, I ask for it to be shipped to my mom's house, not my house.

WOW! I can't help but laugh I thought she would have gotten her act together by now. My (right) cream is very creamy and not separated. I have a vid where I show the texture.

Gurl, I'm hot! I saw your video about it and figured everything had been fixed. I didn't see anyone else complain about it so when the sale came I ordered the ENTIRE line. If I could mail a dead pigeon I would, LOL, that's how hot I am right now. Let me go cool down before I go on to YT on a rant, LOL

makeupvixen · 07-14-2011, 01:09 PM

Quote:

Originally Posted by luvmylocs

what line is this from? i can't speak to this product but i will say there are some products i do not buy in the summers because it's too hot where i live and i know the product would liquify and separate during the trip to my house, oyin burnt sugar pomade being one of those products. i stock up in the fall/winter to get me through the summer months. sometimes when products melt and then harden again they just aren't the same.

Caramel Souffle Styling Creme [AMBR007] - $15.00 : AmbrosiaHair - The elixir of life for curly & kinky hair, :: Natural Haircare Products for Natural Hair

Ambrosia Hair

luvmylocs · 07-14-2011, 01:13 PM

Quote:

Originally Posted by makeupvixen

Quote:

Originally Posted by luvmylocs

what line is this from? i can't speak to this product but i will say there are some products i do not buy in the summers because it's too hot where i live and i know the product would liquify and separate during the trip to my house, oyin burnt sugar pomade being one of those products. i stock up in the fall/winter to get me through the summer months. sometimes when products melt and then harden again they just aren't the same.

Caramel Souffle Styling Creme [AMBR007] - $15.00 : AmbrosiaHair - The elixir of life for curly & kinky hair, :: Natural Haircare Products for Natural Hair

Ambrosia Hair

ah okay. may have just been the extreme heat (trucks get even hotter i'm sure). not sure where the products are coming from and shipping too but it's over 100 here with the heat index. even the best quality products will liquify coming my way.

LolaKinkz · 07-14-2011, 01:16 PM

Maybe like luvmylocs said its just melted, hopefully it will thicken up. Did you have any spillage in the box to account for the lack of product?

makeupvixen · 07-14-2011, 01:19 PM

Quote:

Originally Posted by lolakinkz

Maybe like luvmylocs said its just melted, hopefully it will thicken up. Did you have any spillage in the box to account for the lack of product?

Yeah I guess it melted some where over the rainbow in La La land while in transit, no telling how many attempts to deliver it because she sent it to an address where no one is normally home during the day. Drizzling and cold here. Her email just told me it's normal, so yeah I'm pissed. There is no spilage in the box, double pissed. Also informed me not to put it in the fridge because it would change the texture, WTF!

sassywillow · 07-14-2011, 01:24 PM

Quote:

Originally Posted by makeupvixen

Quote:

Originally Posted by lolakinkz

Maybe like luvmylocs said its just melted, hopefully it will thicken up. Did you have any spillage in the box to account for the lack of product?

Yeah I guess it melted some where over the rainbow in La La land while in transit, no telling how many attempts to deliver it because she sent it to an address where no one is normally home during the day. Drizzling and cold here. Her email just told me it's normal, so yeah I'm pissed. There is no spilage in the box, double pissed. Also informed me not to put it in the fridge because it would change the texture, WTF!

She told you that separation is normal?? because of the heat? Ah hell no. If it's prepared correctly, it shouldn't separate. I don't care how hot it is. Unless the product was sitting a 350 degrees oven!! I'd ask for a refund or another one.

luvmylocs · 07-14-2011, 01:27 PM

Quote:

Originally Posted by makeupvixen

Quote:

Originally Posted by lolakinkz

Maybe like luvmylocs said its just melted, hopefully it will thicken up. Did you have any spillage in the box to account for the lack of product?

Yeah I guess it melted some where over the rainbow in La La land while in transit, no telling how many attempts to deliver it because she sent it to an address where no one is normally home during the day. Drizzling and cold here. Her email just told me it's normal, so yeah I'm pissed. There is no spilage in the box, double pissed. Also informed me not to put it in the fridge because it would change the texture, WTF!

so there are 2 issues. one is the product is not the quantity that you thought you were getting and two it's possibly melted or something and the product consistency is not what you expected. many companies will say it's okay to refrigerate to allow product to solidify. hmm, hate to say it but sounds like you got screwed!

LolaKinkz · 07-14-2011, 01:27 PM

Quote:

Originally Posted by sassywillow

Quote:

Originally Posted by makeupvixen

Quote:

Originally Posted by lolakinkz

Maybe like luvmylocs said its just melted, hopefully it will thicken up. Did you have any spillage in the box to account for the lack of product?

Yeah I guess it melted some where over the rainbow in La La land while in transit, no telling how many attempts to deliver it because she sent it to an address where no one is normally home during the day. Drizzling and cold here. Her email just told me it's normal, so yeah I'm pissed. There is no spilage in the box, double pissed. Also informed me not to put it in the fridge because it would change the texture, WTF!

She told you that separation is normal?? because of the heat? Ah hell no. If it's prepared correctly, it shouldn't separate. I don't care how hot it is. Unless the product was sitting a 350 degrees oven!! I'd ask for a refund or another one.

+1 She was sending out new products when she first launched b/c of separation issues.

makeupvixen · 07-14-2011, 01:29 PM

"Hello,

Because of the summer heat the butter is not going to be as firm as it would be if you purchased it in the fall, winter, or spring. That is why your creme was wrapped in heat protective bubble wrap. The creme is 8 oz by volume, but when it melts from the heat it causes it to lose it's whipped texture thus making it appear less in the jar. When I fill the jars with the creme, they are filled to the rim with product. There are warnings on the website about the creme having a potential to melt because of the weather. Please do not place your creme in the fridge, it will alter the texture because the fridge will introduce moisture into it. Just store it in a cool dark place. I can send you another one to compensate, but it will still melt down a bit as well during the shipping process. Let me know and please include the address you want me to mail it to.

Thanks!"

So I guess I will be eating this and do a honest video about my experience later. I didn't know I had to go searching all over the effin website for warning labels, my fault. Guess I shouldn't have ordered it, my fault.

luvmylocs · 07-14-2011, 01:30 PM

Quote:

Originally Posted by sassywillow

She told you that separation is normal?? because of the heat? Ah hell no. If it's prepared correctly, it shouldn't separate. I don't care how hot it is. Unless the product was sitting a 350 degrees oven!! I'd ask for a refund or another one.

separation is normal in products when they aren't room temperature but depending on the ingredients and the level of heat it might not separate much but even 100 degree temps (which is easy for some trucks during shipping) can cause a product to liquify. ideally once it solidifies it should perform the same but that's often not the case. products can get grainy and weird.

sassywillow · 07-14-2011, 01:39 PM

Quote:

Originally Posted by luvmylocs

Quote:

Originally Posted by sassywillow

She told you that separation is normal?? because of the heat? Ah hell no. If it's prepared correctly, it shouldn't separate. I don't care how hot it is. Unless the product was sitting a 350 degrees oven!! I'd ask for a refund or another one.

separation is normal in products when they aren't room temperature but depending on the ingredients and the level of heat it might not separate much but even 100 degree temps (which is easy for some trucks during shipping) can cause a product to liquify. ideally once it solidifies it should perform the same but that's often not the case. products can get grainy and weird.

I think liquefying and separating are 2 different issues. I would expect a butter product to melt to oil during high temps. I would not expect to get a cream based product with the oils separated because of the heat. I got my Enso butter cream in perfect shape. it came cross country in the heat. I think it is her emulsifier. But anyway, if the customer is not happy, she should offer a refund. IMHO

luvmylocs · 07-14-2011, 01:56 PM

Quote:

Originally Posted by sassywillow

I think liquefying and separating are 2 different issues. I would expect a butter product to melt to oil during high temps. I would not expect to get a cream based product with the oils separated because of the heat. I got my Enso butter cream in perfect shape. it came cross country in the heat. I think it is her emulsifier. But anyway, if the customer is not happy, she should offer a refund. IMHO

i hear you. i'm not familiar with this line. you may be right about her ingredients. agree with the bolded. honestly this is why i don't really try new lines. it seems that almost any and everybody is selling a product. i stick to my tried and true or things that i can buy in the store (and return easily).

happyface · 07-14-2011, 01:58 PM

If the butter is whipped I can see it losing volume when it melts because all the air in the whipped butter will escape. I'm confused about the heat causing it to separate though.

makeupvixen · 07-14-2011, 01:58 PM

Well at least this cured my PJ disease until Black Friday. I don't have a desire to buy anything from a Newbie company anymore.

happyface · 07-14-2011, 02:01 PM

Heat resistant bubble wrap?

Lanisha · 07-14-2011, 02:10 PM

Im no chemist, but it's sounds like maybe the emulsifyer isn't emulsifying enough.