Wasn't trying to say it's not a problem at all. Obviously I made a gross underestimation but was just trying to make a point. (#fail.lol) I agree that if a company can't pacify the customers appropriately or uphold quality and good customer service, it can be devastating to any business. And especially so for the small or new starting businesses. I don't disagree with anything that has been said.

I still think it's one of the "better problems", but that's not an excuse to be lacking in quality, consistency or customer service. Having a lot of demand could work in their favor if they maintain the above and take steps to grow with the demand. Isn't that the point of business? To grow and be successful. I know not every small company may have the desire to be on Walmart level.

^^IA, but that's part of testing before launching. You test your product on a small set of your customer base. You don't release the product before you do this part. When you are selling your product, you should not be testing it further.

For instance, when QB was making the moringa conditioner, she tested it on her test group before launching it. When she launched, people didn't like the scent and that it was in a jar, so she changed those two things. Those were coincidental--she didn't test the conditioner on the customers who bought it--I don't think she got these two things in the test group...although I don't know how they could have missed it.

You test the product on a test group--even CK did this IIRC. You don't release and then wait for people to say something and then change the formulation. See all these companies changing formulas all over the place...that's bad business.

NEA you should be paid the way you led the flock to bask at the hair show. I think its time for the natural hair industry to get together. I hope they are at those hair shows exchanging best practices. They can all come to a conclusion on where vloggers, bloggers, & prominent hair board members fall & what they are generally worth.

I think this industry has so many opportunities, particularly for women of color, to become successful entrepreneurs from manufacturing to promotion. I hope the "crabs in a barrel" effect doesn't take over.

Sis, let me tell you how THAT went down. Me, Shawny, Nappy_Curly_Crown and Naturalista were in the hotel restaurant, talking about b.a.s.k YAM, Friday afternoon, before the meetup. Some ladies, who had never HEARD of b.a.s.k overheard our conversation...we can get all "dreamy" and intense, when we talk hair products. We talked that stuff up, like it was hair ALCHEMY, and it is.

The next day, I was having breakfast, and the two ladies came up to me, mentioned that they'd overhead the conversation, and wanted to know about this "amazing conditioner" we were talking about. There you have it. But the talk of that stuff, on the hair boards, made it happen. I think Rashida sold out the first day.

Also, we did a lot of "PR" in the line, waiting for the show to begin.

I should be PAID for just being! So there.