Soultanicals

Like Tree21Likes

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ricotdorothy likes this.

Last edited by Cerendipity; 05-04-2013 at 02:01 PM.
its a firm/medium hold on this piece of hair. The twist is boingy and supple.
Originally Posted by Cerendipity
Nice!

SL
~APL~BSB~BSL~MBL~
WL

You never stop learning...
its a firm/medium hold on this piece of hair. The twist is boingy and supple.
Originally Posted by Cerendipity
I want to try that curl blaze too!!!!
Cerendipity likes this.
does she use a preservative?.....i dont see it on the site
does she use a preservative?.....i dont see it on the site
Originally Posted by Lovemenappy
These are the preservatives Leuconostoc/Radish Root Ferment Filtrate,, Potassium Sorbate,
Lovemenappy likes this.
.....

Last edited by Cerendipity; 05-04-2013 at 02:02 PM.
ok so ive been using the master cleanse and i like it better than teressentials.

No scrubbing needed, no gray film on my scalp and it rinsed out easily with warm water

the only thing i dont like is it doesnt have a lot of slip. I like my clays on dry hair , and it was a little difficult getting it on but it works.
Originally Posted by Cerendipity

Yay! I have been looking into a clay cleanser!

SL
~APL~BSB~BSL~MBL~
WL

You never stop learning...
Unfortunately, I have a bad experience to report about my purchase with soultanicals. I received my package yesterday and there was hair and a little orange piece of paper inside of my gloss boss.

Soultanicals-imageuploadedbycurltalk1365196358.065958.jpg
0_o
Clutch the pearls... @ ^^^^
Now how does THAT happen?
*Cleanse: BoBeam
*Rinse Cond: Herbal Essence HH & Honey I'm Strong
*Deep Cond: Deity America (green tub)/ORS Hair Mayo, CRN Algae Hair Mask
*Leave-in's: Soultanicals, Pura Body Naturals, Alikay Naturals Lemon-grass spritz
*Twisting: Obia Naturals TWB, PBN Cupuacu Butter
*Treatment: Henna/Amla/Cassia/Brahmi
* LCSO Method
....

Last edited by Cerendipity; 05-04-2013 at 02:02 PM.
Unfortunately, I have a bad experience to report about my purchase with soultanicals. I received my package yesterday and there was hair and a little orange piece of paper inside of my gloss boss.

Attachment 34114
Originally Posted by lady_m
faints, did you reach out to Ayo?
Originally Posted by Cerendipity
I surely did! I sent an email + the above picture and I've received no reply. I opened a PayPal claim to which soultanicals sent me an email saying my order status changed to refunded but have yet to receive a partial refund to my PayPal account. I just want the $8.40. This is so disgusting, I mean I've never had a product with foreign objects just floating in it :/
0_o
Clutch the pearls... @ ^^^^
Now how does THAT happen?
Originally Posted by MrsComboCurlz
Mrs, I don't know and I don't even want to know what's being cooked up in her hair care kitchen. It's BEYOND the most disgusting thing I've experienced as a pj and I'm not buying anything from anyone. I'm in rehab for real now.
0_o
Clutch the pearls... @ ^^^^
Now how does THAT happen?
Originally Posted by MrsComboCurlz
Mrs, I don't know and I don't even want to know what's being cooked up in her hair care kitchen. It's BEYOND the most disgusting thing I've experienced as a pj and I'm not buying anything from anyone. I'm in rehab for real now.
Originally Posted by lady_m
Aww man.....what did she say to you when you told her? Did she immediately issue a refund or apologize?
0_o
Clutch the pearls... @ ^^^^
Now how does THAT happen?
Originally Posted by MrsComboCurlz
Mrs, I don't know and I don't even want to know what's being cooked up in her hair care kitchen. It's BEYOND the most disgusting thing I've experienced as a pj and I'm not buying anything from anyone. I'm in rehab for real now.
Originally Posted by lady_m
Aww man.....what did she say to you when you told her? Did she immediately issue a refund or apologize?
Originally Posted by Lovemenappy
I've heard nothing. I emailed her with a picture as soon as I received my package on Thursday and waited until the next day for a reply. And I had an issue with shipping before and she replied to me ASAP. Now I go to file a PayPal dispute and not even a minute later after I submit it I get an *automated* email from soultanicals stating that my order status has changed to refunded but not a damn refund has shown up on my PayPal account. Not an apology or anything. I'm not asking for a refund of the entire order just what I paid for the gloss boss at 30% off which is 8.40. And honestly I'm afraid to use anything I purchased from them. I tell ya dirty products and bad cs is a hair care company's downfall because I will be contacting the better business bureau.

That's why you have to check your products as soon as you get them. Open them up, if the bottle is clear shake it up just to inspect it because we never know under what conditions these products are being made. We see sale and good reviews and we just hop on the bandwagon. No questions asked.

Mrs, I don't know and I don't even want to know what's being cooked up in her hair care kitchen. It's BEYOND the most disgusting thing I've experienced as a pj and I'm not buying anything from anyone. I'm in rehab for real now.
Originally Posted by lady_m
Aww man.....what did she say to you when you told her? Did she immediately issue a refund or apologize?
Originally Posted by Lovemenappy
I've heard nothing. I emailed her with a picture as soon as I received my package on Thursday and waited until the next day for a reply. And I had an issue with shipping before and she replied to me ASAP. Now I go to file a PayPal dispute and not even a minute later after I submit it I get an *automated* email from soultanicals stating that my order status has changed to refunded but not a damn refund has shown up on my PayPal account. Not an apology or anything. I'm not asking for a refund of the entire order just what I paid for the gloss boss at 30% off which is 8.40. And honestly I'm afraid to use anything I purchased from them. I tell ya dirty products and bad cs is a hair care company's downfall because I will be contacting the better business bureau.

That's why you have to check your products as soon as you get them. Open them up, if the bottle is clear shake it up just to inspect it because we never know under what conditions these products are being made. We see sale and good reviews and we just hop on the bandwagon. No questions asked.
Originally Posted by lady_m
If you paid by credit card, paypal puts a temporary hold on the refund. It will take 3--5 days before it goes on your paypal balance. I called them about this. And paypal said that they the debit has to clear first and then they process the credit. Click on the refund link in paypal to see the temp hold. Now if there is no refund transaction then that means she didn't process it.

Aww man.....what did she say to you when you told her? Did she immediately issue a refund or apologize?
Originally Posted by Lovemenappy
I've heard nothing. I emailed her with a picture as soon as I received my package on Thursday and waited until the next day for a reply. And I had an issue with shipping before and she replied to me ASAP. Now I go to file a PayPal dispute and not even a minute later after I submit it I get an *automated* email from soultanicals stating that my order status has changed to refunded but not a damn refund has shown up on my PayPal account. Not an apology or anything. I'm not asking for a refund of the entire order just what I paid for the gloss boss at 30% off which is 8.40. And honestly I'm afraid to use anything I purchased from them. I tell ya dirty products and bad cs is a hair care company's downfall because I will be contacting the better business bureau.

That's why you have to check your products as soon as you get them. Open them up, if the bottle is clear shake it up just to inspect it because we never know under what conditions these products are being made. We see sale and good reviews and we just hop on the bandwagon. No questions asked.
Originally Posted by lady_m
If you paid by credit card, paypal puts a temporary hold on the refund. It will take 3--5 days before it goes on your paypal balance. I called them about this. And paypal said that they the debit has to clear first and then they process the credit. Click on the refund link in paypal to see the temp hold. Now if there is no refund transaction then that means she didn't process it.
Originally Posted by naturalyogini
When soultanicals refunded me before for shipping charges PayPal sent me an email confirming that a refund was processing. I also saw it in my PayPal account but no activity to that nature has happened with this one. I'll monitor my account to see if anything pops up then I'll close the complaint but until that it stays open. And the owner hasn't even reached out to me personally to apologize for this nasty a$$, disgusting product. Like this product is literally melted GREASE it is so thick with the honey floating in the bottom. It smells like dax, is so heavy of a product it looks like lanolin is in it. Like for real. Where is her cs?

Mrs, I don't know and I don't even want to know what's being cooked up in her hair care kitchen. It's BEYOND the most disgusting thing I've experienced as a pj and I'm not buying anything from anyone. I'm in rehab for real now.
Originally Posted by lady_m
Aww man.....what did she say to you when you told her? Did she immediately issue a refund or apologize?
Originally Posted by Lovemenappy
I've heard nothing. I emailed her with a picture as soon as I received my package on Thursday and waited until the next day for a reply. And I had an issue with shipping before and she replied to me ASAP. Now I go to file a PayPal dispute and not even a minute later after I submit it I get an *automated* email from soultanicals stating that my order status has changed to refunded but not a damn refund has shown up on my PayPal account. Not an apology or anything. I'm not asking for a refund of the entire order just what I paid for the gloss boss at 30% off which is 8.40. And honestly I'm afraid to use anything I purchased from them. I tell ya dirty products and bad cs is a hair care company's downfall because I will be contacting the better business bureau.

That's why you have to check your products as soon as you get them. Open them up, if the bottle is clear shake it up just to inspect it because we never know under what conditions these products are being made. We see sale and good reviews and we just hop on the bandwagon. No questions asked.
Originally Posted by lady_m
Im sorry that this happened. I've noticed companies only respond when they get asked on their FB wall...probably because they are being put on blast publicly. Pretty easy to sweep a customer with a bad experience under the rug, esp if you have a gaggle of good reviews that show up high in search engines. After a while businesses stop caring it seems. Folks get the big head QUICK and lose basic cs skills once a couple of vloggers and naturals shout them out. I can't stress this enough....hell has no fury like the natural hair community....and the same naturals that can lift you up and support you, WILL call you out if you act a fool. A$$ will end up lookin' like Enso. Cream & Coco need to get the memo too....somebody really needs to do a blog post about that...like a "Dear Natural Hair Care Businesses" letter...kindly explaining to them that ignoring customers is not cute. That's the part that gets people pissed. And sittin up somewhere flexin on social networking sites about how much money/orders you have gotten in the last hour...even going so far as posting screen shots of your Paypal (with your customers names NOT completely blurred) aint cute neither. Now that everybody and they mama has a natural hair business everybody with a stick blended and a pound of BTMS think they gonna start a hair care line. Simply put....not everybody is 'bout that life.

Under normal circumstances I wouldn't recommend contacting her on her FB , but it's not cool not to respond and at least apologize. People dont realize...a lot of issues no matter HOW bad can be rectified easily a lot of time with an apology. At that point I would have just asked you as the customer what else I could do to rectify the situation. People don't do that anymore. ASK the customer what you can do. I had a HORRIBLE experience with Midwestbottles for this SAME ish just last week. Wanted to get some home made spray to a friend of mine by a specific day before she went on vacation, and purchased SPECIFICALLY so I would have enough time to get the product to her. Midwest screwed up my entire order and when I told them they didn't even apologize. I even TOLD them a SIMPLE apology would have really made a difference. I told them TWICE! They just ignored me.

Aww man.....what did she say to you when you told her? Did she immediately issue a refund or apologize?
Originally Posted by Lovemenappy
I've heard nothing. I emailed her with a picture as soon as I received my package on Thursday and waited until the next day for a reply. And I had an issue with shipping before and she replied to me ASAP. Now I go to file a PayPal dispute and not even a minute later after I submit it I get an *automated* email from soultanicals stating that my order status has changed to refunded but not a damn refund has shown up on my PayPal account. Not an apology or anything. I'm not asking for a refund of the entire order just what I paid for the gloss boss at 30% off which is 8.40. And honestly I'm afraid to use anything I purchased from them. I tell ya dirty products and bad cs is a hair care company's downfall because I will be contacting the better business bureau.

That's why you have to check your products as soon as you get them. Open them up, if the bottle is clear shake it up just to inspect it because we never know under what conditions these products are being made. We see sale and good reviews and we just hop on the bandwagon. No questions asked.
Originally Posted by lady_m
Im sorry that this happened. I've noticed companies only respond when they get asked on their FB wall...probably because they are being put on blast publicly. Pretty easy to sweep a customer with a bad experience under the rug, esp if you have a gaggle of good reviews that show up high in search engines. After a while businesses stop caring it seems. Folks get the big head QUICK and lose basic cs skills once a couple of vloggers and naturals shout them out. I can't stress this enough....hell has no fury like the natural hair community....and the same naturals that can lift you up and support you, WILL call you out if you act a fool. A$$ will end up lookin' like Enso. Cream & Coco need to get the memo too....somebody really needs to do a blog post about that...like a "Dear Natural Hair Care Businesses" letter...kindly explaining to them that ignoring customers is not cute. That's the part that gets people pissed. And sittin up somewhere flexin on social networking sites about how much money/orders you have gotten in the last hour...even going so far as posting screen shots of your Paypal (with your customers names NOT completely blurred) aint cute neither. Now that everybody and they mama has a natural hair business everybody with a stick blended and a pound of BTMS think they gonna start a hair care line. Simply put....not everybody is 'bout that life.

Under normal circumstances I wouldn't recommend contacting her on her FB , but it's not cool not to respond and at least apologize. People dont realize...a lot of issues no matter HOW bad can be rectified easily a lot of time with an apology. At that point I would have just asked you as the customer what else I could do to rectify the situation. People don't do that anymore. ASK the customer what you can do. I had a HORRIBLE experience with Midwestbottles for this SAME ish just last week. Wanted to get some home made spray to a friend of mine by a specific day before she went on vacation, and purchased SPECIFICALLY so I would have enough time to get the product to her. Midwest screwed up my entire order and when I told them they didn't even apologize. I even TOLD them a SIMPLE apology would have really made a difference. I told them TWICE! They just ignored me.
Originally Posted by Lovemenappy
Everything you said was soo on point loveme and I'm sorry you had a bad experience as well but you must have been reading my mind because right before I read your post I posted right on their facebook wall.

And you're right. It's like they feel entitled. Oh because you're naturals or are looking for natural made alternative product for whatever it is you may need you have to take the customer service given to you because there's no other companies catering to us but when competition opens up like you have a lot of the drug store brands now coming out with natural products so they'll either have to get with the program or be phased out. I think those that are just trying to cash in on a trend don't get it and don't care to because they just see a quick way to make a buck rather than giving black women back a piece of themselves which is what natural haircare is supposed to do rather than taking a piece of us away from us which is what relaxers and all these other companies did which is why we moved away from all that store brand stuff in the first place.

I've heard nothing. I emailed her with a picture as soon as I received my package on Thursday and waited until the next day for a reply. And I had an issue with shipping before and she replied to me ASAP. Now I go to file a PayPal dispute and not even a minute later after I submit it I get an *automated* email from soultanicals stating that my order status has changed to refunded but not a damn refund has shown up on my PayPal account. Not an apology or anything. I'm not asking for a refund of the entire order just what I paid for the gloss boss at 30% off which is 8.40. And honestly I'm afraid to use anything I purchased from them. I tell ya dirty products and bad cs is a hair care company's downfall because I will be contacting the better business bureau.

That's why you have to check your products as soon as you get them. Open them up, if the bottle is clear shake it up just to inspect it because we never know under what conditions these products are being made. We see sale and good reviews and we just hop on the bandwagon. No questions asked.
Originally Posted by lady_m
Im sorry that this happened. I've noticed companies only respond when they get asked on their FB wall...probably because they are being put on blast publicly. Pretty easy to sweep a customer with a bad experience under the rug, esp if you have a gaggle of good reviews that show up high in search engines. After a while businesses stop caring it seems. Folks get the big head QUICK and lose basic cs skills once a couple of vloggers and naturals shout them out. I can't stress this enough....hell has no fury like the natural hair community....and the same naturals that can lift you up and support you, WILL call you out if you act a fool. A$$ will end up lookin' like Enso. Cream & Coco need to get the memo too....somebody really needs to do a blog post about that...like a "Dear Natural Hair Care Businesses" letter...kindly explaining to them that ignoring customers is not cute. That's the part that gets people pissed. And sittin up somewhere flexin on social networking sites about how much money/orders you have gotten in the last hour...even going so far as posting screen shots of your Paypal (with your customers names NOT completely blurred) aint cute neither. Now that everybody and they mama has a natural hair business everybody with a stick blended and a pound of BTMS think they gonna start a hair care line. Simply put....not everybody is 'bout that life.

Under normal circumstances I wouldn't recommend contacting her on her FB , but it's not cool not to respond and at least apologize. People dont realize...a lot of issues no matter HOW bad can be rectified easily a lot of time with an apology. At that point I would have just asked you as the customer what else I could do to rectify the situation. People don't do that anymore. ASK the customer what you can do. I had a HORRIBLE experience with Midwestbottles for this SAME ish just last week. Wanted to get some home made spray to a friend of mine by a specific day before she went on vacation, and purchased SPECIFICALLY so I would have enough time to get the product to her. Midwest screwed up my entire order and when I told them they didn't even apologize. I even TOLD them a SIMPLE apology would have really made a difference. I told them TWICE! They just ignored me.
Originally Posted by Lovemenappy
Everything you said was soo on point loveme and I'm sorry you had a bad experience as well but you must have been reading my mind because right before I read your post I posted right on their facebook wall.

And you're right. It's like they feel entitled. Oh because you're naturals or are looking for natural made alternative product for whatever it is you may need you have to take the customer service given to you because there's no other companies catering to us but when competition opens up like you have a lot of the drug store brands now coming out with natural products so they'll either have to get with the program or be phased out. I think those that are just trying to cash in on a trend don't get it and don't care to because they just see a quick way to make a buck rather than giving black women back a piece of themselves which is what natural haircare is supposed to do rather than taking a piece of us away from us which is what relaxers and all these other companies did which is why we moved away from all that store brand stuff in the first place.
Originally Posted by lady_m
I would like the ladies' honest opinion here on the board. Would it be okay if we started a thread on the natural hair companies to beware of and see if it can be stikied. I think the sticky for problematic natural hair companies, like the sticky thread for bad swaps, will serve as warning for other naturals and as a means of warning these indie companies that they are being observed. They are not being watched by the FDA, so I feel in that case it is our responsibility as the natural community to make sure that instances of bad service and spoiled product do not stay hidden or swept under the rug.

SL
~APL~BSB~BSL~MBL~
WL

You never stop learning...

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