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Old 04-06-2013, 03:54 PM   #61
 
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I second that^^^^

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Old 04-06-2013, 04:28 PM   #62
 
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I third that ^^^^! Great idea Dorothy!
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Old 04-07-2013, 01:18 PM   #63
 
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I heard back from Soultanicals apologizing for what happened and offering me a discount code for free shipping and a gift for my next purchase! They refunded me my money also so I'm good. Thank you ladies for all the insight and help you offered me I appreciate it!! You ladies have better cs than Soultanicals!!! Lolol
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Old 04-08-2013, 07:21 PM   #64
 
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I heard back from Soultanicals apologizing for what happened and offering me a discount code for free shipping and a gift for my next purchase! They refunded me my money also so I'm good. Thank you ladies for all the insight and help you offered me I appreciate it!! You ladies have better cs than Soultanicals!!! Lolol
I have to say....you are MUCH more nice than I, honey, cause to me, it's clear that had you not put her on blast via Facebook, she would have continued to ignore your VERY MUCH valid concerns/complaint. There are LAWS in place for that kind of thing. Its an issue of sanitation and basic GMP standards....so for her to not IMMEDIATELY rectify the issue with you, and provide some sort of apology as soon as the issue was brought to her attention is a reflection of horrible customer service and bad/nasty business practices. In other words, her area was not properly sanitized/clean and you just so happened to find VISIBLE evidence of it.. Ish happens. Even Aubrey Organics is known for gong bad sometimes. People are generally not going to freak about that....it's how the business handles it that matters. And she, still did not handle this very honestly in my opinion.

She removed your comment off of facebook too. To me that's confirmation that she only responded to you because she didn't want other people to see, and only offered the discount to basically get you to stop talking about it. Trust she's watching this forum. I was going to actually defend her if she had fixed the problem, but the fact that she removed the comment (what HONEST business would do that? It's an integrity issue now. You had a REAL complaint and only posted there because she refused to respond to you. The only reason she removed it is so other customers wouldn't know that she had sold you an unsanitary product and didn't even apologize). This is a classic "sweep it under the rug" method. She took it there when she didn't respond. Like WHO does that???? Look, I make hair goodies myself, and I admit I have had instances where I have gotten a hair strand in the container. BUT NEVER EVER would I IGNORE someone if they brought that to my attention. I would be embarassed and would do everything I could to fix that IMMEDIATELY. People report nasty products to the FDA all of the time as well as put people on BBB for that kind of ish. It's a big deal. One that certainly warrants a response the SAME day.

A discount and free product for your "next purchase"? Games. What if after this nasty incident you didn't want to buy from her anymore? Those "offers" only apply if you buy from her again. Spending at least $12 on an item will cover the cost of her refunding the nasty one. No. If it were ME I would have sent a replacement on MY dime free of charge as well as offered a refund. The customer should not wait or "pay" again to receive proper service when an issue like THIS happens. smh
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Old 04-08-2013, 08:44 PM   #65
 
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I heard back from Soultanicals apologizing for what happened and offering me a discount code for free shipping and a gift for my next purchase! They refunded me my money also so I'm good. Thank you ladies for all the insight and help you offered me I appreciate it!! You ladies have better cs than Soultanicals!!! Lolol
I have to say....you are MUCH more nice than I, honey, cause to me, it's clear that had you not put her on blast via Facebook, she would have continued to ignore your VERY MUCH valid concerns/complaint. There are LAWS in place for that kind of thing. Its an issue of sanitation and basic GMP standards....so for her to not IMMEDIATELY rectify the issue with you, and provide some sort of apology as soon as the issue was brought to her attention is a reflection of horrible customer service and bad/nasty business practices. In other words, her area was not properly sanitized/clean and you just so happened to find VISIBLE evidence of it.. Ish happens. Even Aubrey Organics is known for gong bad sometimes. People are generally not going to freak about that....it's how the business handles it that matters. And she, still did not handle this very honestly in my opinion.

She removed your comment off of facebook too. To me that's confirmation that she only responded to you because she didn't want other people to see, and only offered the discount to basically get you to stop talking about it. Trust she's watching this forum. I was going to actually defend her if she had fixed the problem, but the fact that she removed the comment (what HONEST business would do that? It's an integrity issue now. You had a REAL complaint and only posted there because she refused to respond to you. The only reason she removed it is so other customers wouldn't know that she had sold you an unsanitary product and didn't even apologize). This is a classic "sweep it under the rug" method. She took it there when she didn't respond. Like WHO does that???? Look, I make hair goodies myself, and I admit I have had instances where I have gotten a hair strand in the container. BUT NEVER EVER would I IGNORE someone if they brought that to my attention. I would be embarassed and would do everything I could to fix that IMMEDIATELY. People report nasty products to the FDA all of the time as well as put people on BBB for that kind of ish. It's a big deal. One that certainly warrants a response the SAME day.

A discount and free product for your "next purchase"? Games. What if after this nasty incident you didn't want to buy from her anymore? Those "offers" only apply if you buy from her again. Spending at least $12 on an item will cover the cost of her refunding the nasty one. No. If it were ME I would have sent a replacement on MY dime free of charge as well as offered a refund. The customer should not wait or "pay" again to receive proper service when an issue like THIS happens. smh
I know she removed the comment but what comes around goes around. I'll bade my time and her business will fall because with that type of business attitude and service it won't be just me this happens to but you are so right in everything you're saying. The thing is I don't want a replacement product because I don't want anything else from her company. I'm not confident that what I have although it looks good may have in some way also be contaminated also. I can't wrap my mind around how a piece of paper falls inside of freaking spray bottle. Like. And the product itself --minus the obvious that was in it-- smelled of Dax and was way too heavy to be a sheen spray. It's like melted besswax/lanolin that she just gathered up and put inside of a bottle so I definitely don't want that ish. I wouldn't even want to waste my mailman's time delivering that garbage to me.
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Old 04-10-2013, 11:55 AM   #66
 
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You know what? I'm really floored, don't know what to say about SOULTANICALS and their "hair in product" syndrome. I just literally (5 min ago) took the tape off & opened one of my products that I ordered "to take a sniff"...and what the heck do you know? A string of hair COMES OUT AT THE TOP! Someone or ppl, while bottling is NOT WEARING HAIR NETS OVER THERE!!! What are the chances , 2 ppl on this thread has experienced this? It's gotta be a ritual over there to have their hair all over ish. Unsanitary, I could barf...
Soultanicals-imageuploadedbycurltalk1365616436.895805.jpgSoultanicals-imageuploadedbycurltalk1365616449.211945.jpgSoultanicals-imageuploadedbycurltalk1365616464.479786.jpgSoultanicals-imageuploadedbycurltalk1365616476.213016.jpgSoultanicals-imageuploadedbycurltalk1365616492.363207.jpg
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*Cleanse: BoBeam
*Rinse Cond: Herbal Essence HH & Honey I'm Strong
*Deep Cond: Deity America (green tub)/ORS Hair Mayo, CRN Algae Hair Mask
*Leave-in's: Soultanicals, Pura Body Naturals, Alikay Naturals Lemon-grass spritz
*Twisting: Obia Naturals TWB, PBN Cupuacu Butter
*Treatment: Henna/Amla/Cassia/Brahmi
* LCSO Method

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Old 04-10-2013, 12:43 PM   #67
 
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Originally Posted by MrsComboCurlz View Post
You know what? I'm really floored, don't know what to say about SOULTANICALS and their "hair in product" syndrome. I just literally (5 min ago) took the tape off & opened one of my products that I ordered "to take a sniff"...and what the heck do you know? A string of hair COMES OUT AT THE TOP! Someone or ppl, while bottling is NOT WEARING HAIR NETS OVER THERE!!! What are the chances , 2 ppl on this thread has experienced this? It's gotta be a ritual over there to have their hair all over ish. Unsanitary, I could barf...
Attachment 34296Attachment 34297Attachment 34298Attachment 34299Attachment 34300
WTF AGAIN! Hellllll no. If you're a member of LHCF please post this in the Soultanicals thread over there. I wanted to sooo bad but I'm not a paid member. This is some nasty asssss S$&T.

Sorry this had happened to you as well MrsCombo. When I emailed her at orders@soultanicals.com she told me to email her at info@soultanicals.com to get a faster response. I hope she offers to replace the item + a refund even though you may not even want anything else from them. I know I don't even want to use the rest of my stuff I ordered (for real) :/

Last edited by lady_m; 04-10-2013 at 12:55 PM.
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Old 04-10-2013, 01:11 PM   #68
 
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Originally Posted by lady_m View Post
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Originally Posted by MrsComboCurlz View Post
You know what? I'm really floored, don't know what to say about SOULTANICALS and their "hair in product" syndrome. I just literally (5 min ago) took the tape off & opened one of my products that I ordered "to take a sniff"...and what the heck do you know? A string of hair COMES OUT AT THE TOP! Someone or ppl, while bottling is NOT WEARING HAIR NETS OVER THERE!!! What are the chances , 2 ppl on this thread has experienced this? It's gotta be a ritual over there to have their hair all over ish. Unsanitary, I could barf...
Attachment 34296Attachment 34297Attachment 34298Attachment 34299Attachment 34300
WTF AGAIN! Hellllll no. If you're a member of LHCF please post this in the Soultanicals thread over there. I wanted to sooo bad but I'm not a paid member. This is some nasty asssss S$&T.

Sorry this had happened to you as well MrsCombo. When I emailed her at orders@soultanicals.com she told me to email her at info@soultanicals.com to get a faster response. I hope she offers to replace the item + a refund even though you may not even want anything else from them. I know I don't even want to use the rest of my stuff I ordered (for real) :/
Well, I did email her and she promptly got back to me. Honestly, she seems very genuine in her concern of what's happening with the unsanitary product issues since hiring assistant helpers. Idk I truly believe she is taking heed and will make the necessary changes...The Good Lord knooooooooows iLOVE me some Soultanicals but gah that's some gross unexpected stuff! #YuCk
__________________
*Cleanse: BoBeam
*Rinse Cond: Herbal Essence HH & Honey I'm Strong
*Deep Cond: Deity America (green tub)/ORS Hair Mayo, CRN Algae Hair Mask
*Leave-in's: Soultanicals, Pura Body Naturals, Alikay Naturals Lemon-grass spritz
*Twisting: Obia Naturals TWB, PBN Cupuacu Butter
*Treatment: Henna/Amla/Cassia/Brahmi
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Old 04-10-2013, 01:19 PM   #69
 
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Originally Posted by MrsComboCurlz View Post
You know what? I'm really floored, don't know what to say about SOULTANICALS and their "hair in product" syndrome. I just literally (5 min ago) took the tape off & opened one of my products that I ordered "to take a sniff"...and what the heck do you know? A string of hair COMES OUT AT THE TOP! Someone or ppl, while bottling is NOT WEARING HAIR NETS OVER THERE!!! What are the chances , 2 ppl on this thread has experienced this? It's gotta be a ritual over there to have their hair all over ish. Unsanitary, I could barf...
Attachment 34296Attachment 34297Attachment 34298Attachment 34299Attachment 34300
WTF!!! Y'all need to find out if the Health Department in that state have a complaint website because this person needs to be shut down ASAP!!!!!
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Old 04-10-2013, 01:44 PM   #70
 
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....

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Old 04-10-2013, 02:17 PM   #71
 
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Originally Posted by lady_m View Post
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Originally Posted by MrsComboCurlz View Post
You know what? I'm really floored, don't know what to say about SOULTANICALS and their "hair in product" syndrome. I just literally (5 min ago) took the tape off & opened one of my products that I ordered "to take a sniff"...and what the heck do you know? A string of hair COMES OUT AT THE TOP! Someone or ppl, while bottling is NOT WEARING HAIR NETS OVER THERE!!! What are the chances , 2 ppl on this thread has experienced this? It's gotta be a ritual over there to have their hair all over ish. Unsanitary, I could barf...
Attachment 34296Attachment 34297Attachment 34298Attachment 34299Attachment 34300
WTF AGAIN! Hellllll no. If you're a member of LHCF please post this in the Soultanicals thread over there. I wanted to sooo bad but I'm not a paid member. This is some nasty asssss S$&T.

Sorry this had happened to you as well MrsCombo. When I emailed her at orders@soultanicals.com she told me to email her at info@soultanicals.com to get a faster response. I hope she offers to replace the item + a refund even though you may not even want anything else from them. I know I don't even want to use the rest of my stuff I ordered (for real) :/
Well, I did email her and she promptly got back to me. Honestly, she seems very genuine in her concern of what's happening with the unsanitary product issues since hiring assistant helpers. Idk I truly believe she is taking heed and will make the necessary changes...The Good Lord knooooooooows iLOVE me some Soultanicals but gah that's some gross unexpected stuff! #YuCk
Unless these "assistants' are making the product, during what part of the product making process is this hair getting in without it being noticed. Just because she says she has assistants doesn't necessarily mean she does. It's easier for me to believe that hair is falling in during the making of the product than during the packaging of it because how does hair fall into a bottle. I can see a jar but not a bottle with a smaller opening.

And you know she posted in this forum last night but has since erased her post talking about how she erased my post from her facebook page because what I said was untrue about her not getting back to my emails when on her Facebook page I asked her when she was going to reply to the PayPal dispute I opened. I never once mentioned anything about her not replying to my emails. But I think this chick is running game and lying.
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Old 04-10-2013, 02:33 PM   #72
 
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Originally Posted by MrsComboCurlz View Post
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WTF AGAIN! Hellllll no. If you're a member of LHCF please post this in the Soultanicals thread over there. I wanted to sooo bad but I'm not a paid member. This is some nasty asssss S$&T.

Sorry this had happened to you as well MrsCombo. When I emailed her at orders@soultanicals.com she told me to email her at info@soultanicals.com to get a faster response. I hope she offers to replace the item + a refund even though you may not even want anything else from them. I know I don't even want to use the rest of my stuff I ordered (for real) :/
Well, I did email her and she promptly got back to me. Honestly, she seems very genuine in her concern of what's happening with the unsanitary product issues since hiring assistant helpers. Idk I truly believe she is taking heed and will make the necessary changes...The Good Lord knooooooooows iLOVE me some Soultanicals but gah that's some gross unexpected stuff! #YuCk
Unless these "assistants' are making the product, during what part of the product making process is this hair getting in without it being noticed. Just because she says she has assistants doesn't necessarily mean she does. It's easier for me to believe that hair is falling in during the making of the product than during the packaging of it because how does hair fall into a bottle. I can see a jar but not a bottle with a smaller opening.

And you know she posted in this forum last night but has since erased her post talking about how she erased my post from her facebook page because what I said was untrue about her not getting back to my emails when on her Facebook page I asked her when she was going to reply to the PayPal dispute I opened. I never once mentioned anything about her not replying to my emails. But I think this chick is running game and lying.
So far, based on MY experience with her: "All is Forgiven"
The product will be replaced and honestly I feel her genuinity (if that's a word) lol. Cause Lord knows this ain't been my first time @ the rodeo. My "Cream & Damn Coco" quagmire was far worse than this, that company definitely can't squeeze another dollar outta me...
I believe she'll (Ayo) will make those necessary changes.
__________________
*Cleanse: BoBeam
*Rinse Cond: Herbal Essence HH & Honey I'm Strong
*Deep Cond: Deity America (green tub)/ORS Hair Mayo, CRN Algae Hair Mask
*Leave-in's: Soultanicals, Pura Body Naturals, Alikay Naturals Lemon-grass spritz
*Twisting: Obia Naturals TWB, PBN Cupuacu Butter
*Treatment: Henna/Amla/Cassia/Brahmi
* LCSO Method

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Old 04-10-2013, 03:26 PM   #73
 
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.....

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Old 04-10-2013, 03:37 PM   #74
 
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Well, I did email her and she promptly got back to me. Honestly, she seems very genuine in her concern of what's happening with the unsanitary product issues since hiring assistant helpers. Idk I truly believe she is taking heed and will make the necessary changes...The Good Lord knooooooooows iLOVE me some Soultanicals but gah that's some gross unexpected stuff! #YuCk
Unless these "assistants' are making the product, during what part of the product making process is this hair getting in without it being noticed. Just because she says she has assistants doesn't necessarily mean she does. It's easier for me to believe that hair is falling in during the making of the product than during the packaging of it because how does hair fall into a bottle. I can see a jar but not a bottle with a smaller opening.

And you know she posted in this forum last night but has since erased her post talking about how she erased my post from her facebook page because what I said was untrue about her not getting back to my emails when on her Facebook page I asked her when she was going to reply to the PayPal dispute I opened. I never once mentioned anything about her not replying to my emails. But I think this chick is running game and lying.
So far, based on MY experience with her: "All is Forgiven"
The product will be replaced and honestly I feel her genuinity (if that's a word) lol. Cause Lord knows this ain't been my first time @ the rodeo. My "Cream & Damn Coco" quagmire was far worse than this, that company definitely can't squeeze another dollar outta me...
I believe she'll (Ayo) will make those necessary changes.
I hope she does.
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Old 04-10-2013, 03:37 PM   #75
 
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fyi she didnt erase her post, NaturallyCurly did.

Vendors are not allowed to post on behalf of their companies
Oh really?! Wow!
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Old 04-10-2013, 06:18 PM   #76
 
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...

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Old 04-10-2013, 09:18 PM   #77
 
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ive had some ratchet stuff happen to me from vendors that have been out longer than Soultanicals

Im not discounting anyones problems that they have had recently receiving hair in their products. I wouldnt be happy and i would want a refund and an offer of a new product and the company to bend over backwards

i think mold is right up there with hair in products but thats just me. Im not giving up on soultanicals because this line is pretty darn awesome

i hope she gets her issues ironed out so she can continue to grow,

fyi , i am not paid for reviews, posts or anything like this, nor do i work for the company
With you 💯% on this one...
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__________________
*Cleanse: BoBeam
*Rinse Cond: Herbal Essence HH & Honey I'm Strong
*Deep Cond: Deity America (green tub)/ORS Hair Mayo, CRN Algae Hair Mask
*Leave-in's: Soultanicals, Pura Body Naturals, Alikay Naturals Lemon-grass spritz
*Twisting: Obia Naturals TWB, PBN Cupuacu Butter
*Treatment: Henna/Amla/Cassia/Brahmi
* LCSO Method
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Old 04-11-2013, 08:27 AM   #78
 
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Well time will tell and reviews will tell also whether she indeed is committed to quality products and improving these issues but I won't be spending extra money to test that theory out anytime soon until I see reviews! Because ain't no knot sauce gonna clear up a knot on your head god forbid if you get an infection from putting an unclean product in your head.

Last edited by lady_m; 04-11-2013 at 08:30 AM.
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Old 04-11-2013, 10:48 AM   #79
 
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Well time will tell and reviews will tell also whether she indeed is committed to quality products and improving these issues but I won't be spending extra money to test that theory out anytime soon until I see reviews! Because ain't no knot sauce gonna clear up a knot on your head god forbid if you get an infection from putting an unclean product in your head.
I don't blame you. I don't care how good a product supposed to be, hair in products is negligent and its not worth the risk. It's plenty of other "good" products out here.
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Old 04-11-2013, 02:44 PM   #80
 
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Well time will tell and reviews will tell also whether she indeed is committed to quality products and improving these issues but I won't be spending extra money to test that theory out anytime soon until I see reviews! Because ain't no knot sauce gonna clear up a knot on your head god forbid if you get an infection from putting an unclean product in your head.
I don't blame you. I don't care how good a product supposed to be, hair in products is negligent and its not worth the risk. It's plenty of other "good" products out here.
That's right GB! This hair journey is too long to be someone's guinea pig for unsafe products.
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