Thanks so much for the detailed information! I recently got another bad cut from my usual stylist here in San Diego. I love the way he does color, but he cuts it wet and then straightens my hair. I like it straight for a change (I know, not good, but..). However, then it ALWAYS looks awful curly - pyramid like, and kind of droopy too. I have been following the discussion about Jen, and your description has sealed the deal. As soon as I can justify spending $$ for another cut, I'm going in! Thanks again for sharing!