I don't think this is true. But it more likely that she may have some supply issues. I just ordered the large size of the Knot Today from the website...so it works. But I noticed that certain products cannot be added to the cart, its possible that they may be out of stock. If Kinky Curly goes out of business there will be some mad women. I will be one pissed off frizzy woman without my Knot Today. I love Kinky Curly and hope that any issues will be worked out.