I don't have any advice to offer, because I've not yet ordered hair products online, but I just wanted to say I am so sorry that this happened to you. I hope you are able to resolve this issue.
Teenage curly with 3a-3b course curls
Rinse Out: GVP conditioning balm in winter. Devacurl One Condition in Summer
Co Wash: Suave
Styler: LA Looks Curl Gel
Leave in: Devacurl One Condition