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-   -   My Letter to Herbal Essences.... (http://www.naturallycurly.com/curltalk/aussie-swap-board/88076-my-letter-herbal-essences.html)

AlannahAngel 10-12-2009 12:17 AM

My Letter to Herbal Essences....
 
I feel like an idiot, lol............But I emailed Clairol Herbal Essences asking about the silicones in the 'moisturising, hydrating' conditioners they have. Here is what I said:

Hi Herbal Essences,
I just wanted to email you about the ingredient in your conditioners called Bis-aminopropyl Dimethicone. Especially in Hello Hydration conditioner because I LOVE that conditioner. I have heard that non-water soluble silicones such as Bis-aminopropyl Dimethicone seal the hair with a film/barrier and block out any further moisture from being absorbed, which is crucial for us people with dry hair types. They also build up over time. Trust me I have done my research on this topic.

I know my opinion probably won't have any effect on the way you formulate your products, but on behalf of the customers with dry and dehydrated hair, would you consider eliminating silicones from your conditioners? If someone's hair is truly moisturised, it wouldn't have an artificial barrier to seal/block out more beneficial moisture from it. Thanks

AHHH!! lol, I feel stupid but I felt like I had to, I miss my HEHH condish and I don't understand how a product that is meant to be hydrating, blocks OUT the moisture from getting into the hair. I can only imagine how freaking amazing HEHH would be without the cones =o]

xXCurlyGurliexX 10-12-2009 06:43 PM

Post it here if they reply. It will be interesting to see what they have to say :]

AlannahAngel 10-13-2009 03:47 AM

They replied:

Hi Alannah,

Thank you for contacting Procter and Gamble regarding Herbal Essences.

We appreciate your interest in our product and are glad to have the opportunity to respond to your query. Herbal Essences does contain a silicone called dimethicone which protects the hair against styling products and heat damage.

Please note that dimethicone is washed out after every hairwash and is found in many other shampoos on the market. Herbal Essences has been thoroughly tested by hairdressers and does not prevent hair colours/ perms/ straightening chemicals from taking. We can assure you it is perfectly fine to use.

We hope that you find the information above helpful. You can be assured that your concern is noted and will be shared with the appropriate department.


HA-to-the-HAHA!!! Looks like they're a lil uninformed about silicones.......

ALSO they were talking about the SHAMPOOS....have they even thought twice that just maybe some people might only buy the conditioner? Did they read what my post said? lol, I don't give boo about the shampoo but the conditioner would be amazing if it weren't for the cones.........anyway, I might not buy my beloved HEHH again since I can't be bothered Low-pooing, way too drying for me......

Amda 10-13-2009 04:05 AM

The lack of silicone-free conditioners is frustrating, but I think they responded as best they could. Us CG-ers are really only a tiny minority and so it's pretty understandable for them to assume that everyone uses sulfates and therefore washes out any cones. They were also correct about cones protecting hair from heat styling and some products.
It'd be interesting to link them to this site and see what they make of it :D

AlannahAngel 10-13-2009 07:29 AM

Yes Amda I agree with you, they were sensible about it and silicones are actually good to use when styling with heat....but it's the lines like totally twisted and hello hydration that I'm concerned about. Totally twisted is meant to be for working with natural curls isn't it? curls need moisture not suffocation..........oh well.....

also, LOL, I can see it now, NEW FORMULA Herbal Essences as soon as they find out about NC.com and CG. Haha, but it's easy to forget that with all the fabulous ppl on NC to help us out, like you said we are only a minority (however we have better hair days than the majority thats for sure lol) It will be a while before the rest of the world 'clicks' onto our madness, but it will happen one day, us aussies just have to scavange around for a while until we get upgraded....xo

Starmie 10-14-2009 05:45 AM

I'm quite impressed that they replied actually, big company taking the time to address an ingredient issue like that (even if they didn't quite get your point!).

AlannahAngel 10-16-2009 03:49 AM

I know it is pretty respectful to do something like that.....they care about the little people's opinions, it's just that my opinion still hasn't changed....but oh well different strokes 4 different folks....

curlywurlygurly 10-16-2009 10:27 PM

Perhaps if we all 'spam' them with emails regarding a non silicon conditioner or hair care range they might listen??

AlannahAngel 10-16-2009 10:38 PM

Let's start a pact, lol

Guano: I know this is random but I had a dream last nite regarding the complaint.......Sunsilk brought out their whole range excluding the sulfates & silicones, it was awesome, in the dream there were ads and signs on buses & everything, lol

Guano ended..............

thickcurlygurly 10-16-2009 10:42 PM

what about a petition for a natural sulphate and silicone free line?

AlannahAngel 10-16-2009 11:02 PM

maybe....it could be possible. We need more variety & it would benefit everyone. The silicones could just be left to heat protectant products where they are really needed, and they can be removed with coco betaine anyway....so there's no need for sulfates and silicones (in products like shampoo or conditioner) in the first place....

curlywurlygurly 10-20-2009 06:57 PM

i'm in :D

AlannahAngel 10-30-2009 04:05 AM

I emailed them asking them if the bis-aminopropyl dimethicone is water soluble because I can't find a straight answer and even though the curlreading article helps a little, a basic 'yes' or 'no' will do. Hopefully they answer soon :)

I also mentioned the styling products they have in the usa, if they will ever be available here, since the long term relationship line of products started in usa and is now sold here....maybe the rest of the lines will be sold here to one day?

curlywurlygurly 10-30-2009 04:37 PM

:D yay! can't wait to hear a response

AlannahAngel 11-02-2009 11:57 PM

They replied:

Based on your recent e-mail, you would like to know if the Bis-Aminopropyl Dimethicone ingredient in our Herbal Essences range is water-soluble and if the Herbal Essences styling products in the US will be available in Australia.

We would like to advise you that Dimethicone is washed out after every hair wash, making it water-soluble.

About the Herbal Essences styling products available in the US, we regret to inform you that we are not provided with any information about future marketing plans; therefore, we are unable to tell if and when those products will be available in Australia.

We thank you for your interest in Herbal Essences and we will be glad to share this to the appropriate department so that they may perhaps look at bringing those styling products into the country in the future.

I respect how they took the time to reply with a long informative response to my questions :] However Dimethicone is non water soluble I guess I didn't specifically say if it was water soluble WITHOUT shampoo, so they replied in the best way they could.

Btw, I hope the styling range comes here!! It looks good :D
xo

curlywurlygurly 12-18-2009 05:28 PM

I'm bumping up this thread as I wanted to ask you alannah about the build up with HEHH. I just saw a huge bottle of it at priceline yesterday for a very reasonable price - all the ladies on the growing out forum LOVE it. So I wondering if you had trouble with build up etc or why you stopped using it.

AlannahAngel 12-20-2009 03:15 AM

No, I didn't find that it built up at all, but since the silicone is non water-soluble, you would need to low-poo about once a week.

The only thing I found with it is that if you want to use this condish as a leave in, you need to firstly rinse all of it out and then add a little extra to leave in. Idk, it is just yuck if you only partially rinse it. No idea why....

And yes, I'm so so so glad they came out with big bottles :D

curlywurlygurly 12-20-2009 04:38 AM

So are you still using it or have you given it up? I usually low poo about once a week atm anywho as my scalp tends to need it. it would be interesting to experiment with especially with the very reasonably priced bigger bottles plus it smells soo yummy!

whatsercurl 12-20-2009 06:20 AM

Wow just wow!

A company that makes their products of nothing but chemicals yet has NO clue what those chemcials do. :disgust:

Thanks for posting this. It's too bad you don't have easier access to some of the companies in North Amercia that actually listen to their customer base i.e., Curl Junkie.

Oh and did they give you any coupons or freebies??? Cuz their gels and mousses are great. :santa:

curlywurlygurly 12-20-2009 03:32 PM

unfortunately half the products available to you guys are either not available here or have altered ingredients. :(


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