VERY upset with Curlmart customer service!

I palced an order with Curlmart for some hair goodies. They were supposedly delivered by UPS on my doorstep, about 15 minutes before I came home. However, althought UPS had the right address and says it was delivered, I have not seen the package The UPS driver in my neighborhood knows me - I can't see how he could have messed up, my neighbors have not seen it.. I dunno; but it ain't here! I'm very upset - and out $30 hard earned bucks.

I wrote CurlMart twice about this to ask if they would instigate a UPS claim. AND so far, they just say 'UPS says it was delivered'. I KNOW that - but I do not have my products.

Well, if this is their policy, I will not be ordering again, that's for sure!

Buyer beware.
Hello,

We are so sorry you do not have your order yet, we placed an investigation with UPS on your order. I will email you directly to follow up.

Thank you,
Shelly
Shelly Fontana
Shelly, thanks, I got your email. I appreciate the follow up.. a lot!

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