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-   -   How can I make sure my order gets shipped (http://www.naturallycurly.com/curltalk/curlmart-news/112229-how-can-i-make-sure-my-order-gets-shipped.html)

curlykinkynfrizzy? 08-29-2010 02:13 PM

How can I make sure my order gets shipped
 
to the correct address?

I placed an order about 2 weeks ago and paid thru paypal. Somehow I didn't get my order. I checked with UPS and it turned out the stuff I ordered got delivered to my OLD address! I was pretty upset especially when the invoice showed that it had my current address. I contacted UPS and they said they send to the address provided by the shipper.

Well, in my paypal invoice and the confirmation email I got from curlmart, my current address is what was shown. However, that is not where my order was delivered.

Luckily I was able to get my package b/c nobody has moved into my old house yet. I would like to continue ordering from curlmart but this last incident has me a little scared to order again. What can be done to avoid this?

thanks

Shelly Fontana 08-30-2010 11:09 AM

Hello,

We are so happy you have your order. We ship to the address on your CurlMart profile, we do not ship to the address on your PayPal profile. Please be sure to update your profile before you next order, if you need any assistance email customerservice@naturallycurly.com and we will be happy to assist you.

Thank you,
Shelly

curlykinkynfrizzy? 09-01-2010 12:06 AM

Thank you!
 
Thank you very much Shelley! I really appreciate your prompt response! I will update my profile as soon as I get to a computer (on my cell right now)!

fashionkid 09-14-2010 03:32 AM

oh no ,I can't help you,let other help you,good luck

fashionkid 10-11-2010 02:24 AM

your hair is very beautiful


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