Having Trouble Updating Profile Photo

I think there is a problem with more then updating the photo. I tried to change my email and password and it won't let me update. It keeps saying that there is an error with my birthdate yet when I change it to how it is suggesting(mm-dd), it still won't update.
3a/3b spirals and the occasional ringlet
M/iii
Normal porosity


Products I use:

Shampoo: Tresemme Naturals Nourishing Shampoo
Conditioner: Tresemme Naturals Nourishing Conditioner
DT: Matrix Biolage Hydratherapie Aqua-Immersion Creme Masque
Styling: Homemade FSG with Lavender EO & AVJ/water mist spray containing Epsom Salt, Lavender EO

I can't change my pic either. Been trying for 2 weeks now
I tried to change my profile pic, but the link takes me to edit my account, which only lets me change my name, email address, birthdate, etc. No where to change my pic. On top of that, it doesn't let me change my hair type either. I clicked on all the others and it doesn't change for any of them. I want to change my username and profile picture the most. Otherwise do I have to make a new account or something....?
Yep super annoying!
2b/c wavy modified CG since July 2012
medium texture, normal porosity, normal elasticity
hair likes protein, doesn't like oils, easily OC'd

low poo: JCHCC, CJGCS
RO/co-wash/LI: YTCarrots, DB Pumpkin Seed
stylers: a bunch of stylers that are all pretty much the same (KCCC, UFDCM, CRCM, CKCJ) or ArcAngel if I need more hold
DT/PT: CJRM, CNPF
Hi, I just wanted to add that I am brand new and can't get my account details edited at all really. I can't do a profile picture at all and that link, as well as others related to account details, take me back to the homepage or a survey about curl pattern. It's quite frustrating! I was able to get my signature completed the other day but it doesn't show the picture I attached (in lieu of a profile pic, I wanted to have one in my signature). I actually just went in to edit my signature and when I hit "Save", I was brought to a screen that says I haven't subscribed to any threads. Honestly, I am so confused. It's like the buttons/links/whatchamacallems don't match what they are supposed to. It's totally wonky. Thanks in advance for any help. Btw, I am using the Internet Explorer browser on a PC, if that helps!



ETA: Regarding the birthday issue, I was prompted to enter my location, which I did, but when I submitted it I was told that I had not entered my birthday correctly (what the heck?). I couldn't find anywhere to enter my birthday! So strange!
2C / 3A (3C underneath, at my nape)
Coarse, Highly porous, Medium density, Normal elasticity, Length is past mid-back

Using:
CO wash: Yes to Carrots conditioner
LI: KCKT (love it!)
Stylers: KCCC (awesome!)

*CG since 2-2-13
*No to proteins and oils
*Recovering from a MAJOR overdose of protein (I had no idea there even was such a thing. Thanks, NC.com forum!)

Last edited by MontanaGirl; 02-07-2013 at 11:45 AM.
Hi MontanaGirl

So just to clarify, it looks like you're having problems with both the NaturallyCurly.com user account page AND the CurlTalk account page? Right now we are trying to fix the ability to edit a profile picture in NaturallyCurly, but the CurlTalk "edit signature" and photo section is working fine for me.

I will look into this and get back to you as soon as I can. And thanks for telling me your Internet browser! That helps A TON
NaturallyCurly.com Social Media + Community Manager | evelyn@naturallycurly.com | Happy To Be Nappy | Kenyan With The Slowest Mile Time | Magical Black Girl
Yep, both. I've tried going in from the User CP tab as well as under my username at the top of the page.

Thanks again!
2C / 3A (3C underneath, at my nape)
Coarse, Highly porous, Medium density, Normal elasticity, Length is past mid-back

Using:
CO wash: Yes to Carrots conditioner
LI: KCKT (love it!)
Stylers: KCCC (awesome!)

*CG since 2-2-13
*No to proteins and oils
*Recovering from a MAJOR overdose of protein (I had no idea there even was such a thing. Thanks, NC.com forum!)
hallelujah i think i just changed my profile picture!
2b/c wavy modified CG since July 2012
medium texture, normal porosity, normal elasticity
hair likes protein, doesn't like oils, easily OC'd

low poo: JCHCC, CJGCS
RO/co-wash/LI: YTCarrots, DB Pumpkin Seed
stylers: a bunch of stylers that are all pretty much the same (KCCC, UFDCM, CRCM, CKCJ) or ArcAngel if I need more hold
DT/PT: CJRM, CNPF
NaturallyCurly.com Social Media + Community Manager | evelyn@naturallycurly.com | Happy To Be Nappy | Kenyan With The Slowest Mile Time | Magical Black Girl
Hello. I really want to change my name. I logged in using my FB log in and just realized it has my name, which I really do not like. I was also looking into my pic and took me back to the first page. Can we fix this?
Hello. I really want to change my name. I logged in using my FB log in and just realized it has my name, which I really do not like. I was also looking into my pic and took me back to the first page. Can we fix this?
Originally Posted by jenna.cushat
Hi! This is sort of a two part problem:

1) Since your existing account is linked to Facebook, you'd have to cancel that account. It's not technically a NaturallyCurly.com username, it's pulling from Facebook, so there's nothing I can do on the NaturallyCurly.com side, except delete your account if you'd like. Then you can create a new account.

2) Keep in mind that a username change is not something we can do right now. I've had some issues in the past trying to change people's usernames and it turne into a big mess because our usernames "live" in places that I don't have access to right now. To truly change a username, I'd have to be able to change it in all places the username exists in our database. So once you make your new account, make sure you really want that name!

Does that sound doable? Sorry for any inconvenience.

About profile photo -- that is something I was working with the development/tech team to implement and we are in the troubleshooting phase. Some people on some browsers are able to update their profile photo and some aren't. We have to figure out exactly why in order to move forward.

What Internet browser are you using to be on NaturallyCurly.com?
NaturallyCurly.com Social Media + Community Manager | evelyn@naturallycurly.com | Happy To Be Nappy | Kenyan With The Slowest Mile Time | Magical Black Girl

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