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-   -   Having Trouble Updating Profile Photo (http://www.naturallycurly.com/curltalk/feedback/151010-having-trouble-updating-profile-photo.html)

curlyclo89 10-18-2012 03:00 PM

Having Trouble Updating Profile Photo
 
Hi,

I'm having trouble updating my profile photo (not my curltalk avatar). I browse to find the picture and then I hit "update profile" at the bottom, but it won't update it.

Any ideas? TYIA!

Gretchen 10-19-2012 09:58 AM

I just tested it and had the same problem! But then I noticed that I hadn't filled in my birthdate. I guess it wants everything to be complete or it gets hung up on other things and ignores the photo. After I fixed my birthdate, I was able to upload my pic just fine.
So you might want to check that all the fields are filled out correctly and then try!

And I see that that pic is not linked to CurlTalk—not sure why that's the case; I'll have to ask.

Let me know!

curlyclo89 10-19-2012 10:06 AM

Interesting, Gretchen. When I tried the first couple times, I had actually (coincidentally) already changed my birthdate to the correct date before I tried to update my picture, and it still wasn't working - but I didn't try to fill in all the other fields too (I don't want my last name on my profile).

HOWEVER - when I signed in today using Safari & Chrome it shows my profile picture updated - but still shows the old one if I use Firefox. Hmm...

Gretchen 10-19-2012 11:29 AM

The plot thickens....!

I'll ask the developers if they have any ideas!

elizard 12-04-2012 12:04 PM

i've been trying to edit mine today using both chrome and IE. when i click the edit profile picture link, it takes me to the nc.com homepage. please help!

Gretchen 12-05-2012 07:32 AM

Quote:

Originally Posted by elizard (Post 2080438)
i've been trying to edit mine today using both chrome and IE. when i click the edit profile picture link, it takes me to the nc.com homepage. please help!


Does this happen with both browsers?

elizard 12-05-2012 04:17 PM

yes, both browsers

anonymous_22139 12-06-2012 08:36 AM

It happens with firefox browser too.

elizard 12-07-2012 05:59 PM

gretchen, is there any update? thanks!

Gretchen 12-10-2012 10:45 AM

I just sent the dev team another note, and let him know that multiple people are having the problem. Hopefully he can get it on their list asap.

bellavie 12-10-2012 01:07 PM

I'm experiencing the same issue. I'll keep checking this thread to see if there is a solution.

Gretchen 12-11-2012 09:19 AM

Quote:

Originally Posted by bellavie (Post 2083775)
I'm experiencing the same issue. I'll keep checking this thread to see if there is a solution.

And I'll let you know if the developers make any progress.

Topigorawr 12-20-2012 12:27 AM

im having trouble too. i just signed up today and it wont let me edit my profile pic or any details. when i click edit my profile picture it takes me to the edit your account page.

Fantastic1221 12-20-2012 02:23 AM

Me too! I can't even access the edit profile section. Its like there's stuff missing!

Sent from my SAMSUNG-SGH-I927 using CurlTalk App

bellavie 12-23-2012 04:29 PM

Is there any resolution to the profile photo issue. There seems to be other issues with the page. If you click to view all posts from a user you get an error also.

atx_eve 12-26-2012 11:15 AM

Doesn't seem to be a definitive answer -- I'm having the same problem myself (such an old picture I have up there -- ugh! lol). I'll keep checking in with the dev team to see what's up and let y'all know.

bellavie 12-27-2012 03:26 AM

Thanks for checking with the dev team
 
Any thought of switching forum platforms. I work for a high tech company and we use a tool called Lithium. They have a forum platform that offers a lot more flexibility than the naturally curly platform. Sephora and T-mobile use them. There seem to be a few User Experience issues with the NC forum that have been out there for a while...maybe the dev team might need more flexibility to make these changes without adversely impacting the community. (BTW...I'm not connected with Lithium...just thought you might want to know who they are and what they offer.)

atx_eve 12-27-2012 08:44 AM

Thanks for the suggestion! Will pass along!

bellavie 01-28-2013 01:57 AM

Any resolution to the issue...
 
Is there an update to the technical issue with changing the profile image?

atx_eve 01-28-2013 01:33 PM

No update yet :/


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