Is anyone else having problems editing their account?

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Everytime I click on "edit my account" under my username in the top left corner of the page, it takes me to a white screen with a small picture of "how to plop".... anyone else having issues? It's been doing this over a week already and no one is responding to my emails regarding this issue
YES. I can't change my email. It takes me to a survey page each time
PW:curlyhaired

Natural hair color - dark brunette
Fine, thinish hair/3a, 3b
YES. I can't change my email. It takes me to a survey page each time
Originally Posted by Darby
so it's not just me! I've been wanting to change my username and picture and it will NOT let me. For such a popular website and one that I visit daily I expect much better
Same issue. I was trying to update the profile photo (not the forum one but the website one) but it leads to a random page each time.
hopefully they'll see this forum and fix the problem
after clicking around I figured it out ... You have to click on user CP right abouve reply to thread and there you can edit you account, siggy , pic, etc. hth
Melie. 2c Coarse Porous(damaged) Learning to battle The FL humid weather, but I love it here!!!
Trying CG as of 7/8/11

I will try anything on my hair!


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after clicking around I figured it out ... You have to click on user CP right abouve reply to thread and there you can edit you account, siggy , pic, etc. hth
Originally Posted by Melie.

Just tried it and it still takes me to another page when I try to go to edit email
PW:curlyhaired

Natural hair color - dark brunette
Fine, thinish hair/3a, 3b
after clicking around I figured it out ... You have to click on user CP right abouve reply to thread and there you can edit you account, siggy , pic, etc. hth
Originally Posted by Melie.
Thanks Melie. I can change my pic, but i still don't know how to change my username
it only let me change the avatar pic, not the profile one and i still cant change the username
Having problems too. Hope someone on the staff responds soon.
Originally Posted by Korkscrew
So frustrating! And ridiculous. I've emailed them 3 times and gotten no response.

Btw, u have gorgeous hair
Medium texture, normal porosity, normal elasticity
Wow that's really crappy ... all that effort ... wonder what's going on? Thanks for the compliment! Even w/your other features hidden I can tell your hair is gorgeous
3b/c?

Ringlet Fandango! ... Where curly ideas roam free

* 2 blogs this week: Pictures of My (Sorta) Big Chop! AND Turn a Nightmare Product into a Dream* My Albums
Thank you Korkscrew! I've been trying forever to get decent hair. No one ever compliments me on it lol so it's nice to get one for once I used the recoil today and it turned out great. I didn't use a leave in though because my hair is weighed down SO easily it's ridiculous. I ordered K Pak liquid reconstructor spray since it's advertised for fine hair to see if I can use that under the recoil instead of a leave in. The miracle leave in by Ion was too heavy for me even though it did make my hair soft :-/ but I choose the curls that recoil gave me over Ion. I'm gonna return it to Sally's this week, which is also when the joico spray should be arriving
Guide22
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Originally Posted by Guide22
Thanks. I see people are still having trouble like I am. I'm hoping it'll be fixed soon, seeing as it has been happening for a while now...
Originally Posted by Guide22
Good. My problem is that for some reason trying to adjust hair type isn't working at all. Was able to get to the page that allows you to edit curl type, but then clicking on a different hair type does nothing. Please help.
3b/c?

Ringlet Fandango! ... Where curly ideas roam free

* 2 blogs this week: Pictures of My (Sorta) Big Chop! AND Turn a Nightmare Product into a Dream* My Albums
Originally Posted by Guide22
Good. My problem is that for some reason trying to adjust hair type isn't working at all. Was able to get to the page that allows you to edit curl type, but then clicking on a different hair type does nothing. Please help.
Originally Posted by Korkscrew
Same for me. Can't change hair type, picture, anything!
I can't change my profile picture either
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Is anyone else having problems editing their account?-imageuploadedbycurltalk1359924652.691712.jpg  


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Last edited by Ericachristina; 02-03-2013 at 01:54 PM.
I see you, i hear you, and we're on it!

when we have user tech issues, i have to try to reproduce the problem before I can bring it to the tech team's attention.

thanks for being patient you guys -- unfortunately this isn't a quick fix
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