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Old 01-31-2013, 06:46 PM   #1
 
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Question Is anyone else having problems editing their account?

Everytime I click on "edit my account" under my username in the top left corner of the page, it takes me to a white screen with a small picture of "how to plop".... anyone else having issues? It's been doing this over a week already and no one is responding to my emails regarding this issue
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Old 01-31-2013, 06:49 PM   #2
 
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YES. I can't change my email. It takes me to a survey page each time
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Old 01-31-2013, 06:53 PM   #3
 
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YES. I can't change my email. It takes me to a survey page each time
so it's not just me! I've been wanting to change my username and picture and it will NOT let me. For such a popular website and one that I visit daily I expect much better
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Old 01-31-2013, 07:00 PM   #4
 
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Same issue. I was trying to update the profile photo (not the forum one but the website one) but it leads to a random page each time.
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Old 01-31-2013, 07:08 PM   #5
 
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hopefully they'll see this forum and fix the problem
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Old 01-31-2013, 07:18 PM   #6
 
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after clicking around I figured it out ... You have to click on user CP right abouve reply to thread and there you can edit you account, siggy , pic, etc. hth
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Old 01-31-2013, 07:22 PM   #7
 
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Originally Posted by Melie. View Post
after clicking around I figured it out ... You have to click on user CP right abouve reply to thread and there you can edit you account, siggy , pic, etc. hth

Just tried it and it still takes me to another page when I try to go to edit email
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Old 01-31-2013, 07:31 PM   #8
 
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Quote:
Originally Posted by Melie. View Post
after clicking around I figured it out ... You have to click on user CP right abouve reply to thread and there you can edit you account, siggy , pic, etc. hth
Thanks Melie. I can change my pic, but i still don't know how to change my username
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Old 01-31-2013, 07:35 PM   #9
 
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it only let me change the avatar pic, not the profile one and i still cant change the username
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Old 02-02-2013, 01:44 AM   #10
 
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Having problems too. Hope someone on the staff responds soon.
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Old 02-02-2013, 08:40 AM   #11
 
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Having problems too. Hope someone on the staff responds soon.
So frustrating! And ridiculous. I've emailed them 3 times and gotten no response.

Btw, u have gorgeous hair
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Old 02-02-2013, 06:22 PM   #12
 
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Wow that's really crappy ... all that effort ... wonder what's going on? Thanks for the compliment! Even w/your other features hidden I can tell your hair is gorgeous
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Old 02-02-2013, 06:43 PM   #13
 
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Thank you Korkscrew! I've been trying forever to get decent hair. No one ever compliments me on it lol so it's nice to get one for once I used the recoil today and it turned out great. I didn't use a leave in though because my hair is weighed down SO easily it's ridiculous. I ordered K Pak liquid reconstructor spray since it's advertised for fine hair to see if I can use that under the recoil instead of a leave in. The miracle leave in by Ion was too heavy for me even though it did make my hair soft :-/ but I choose the curls that recoil gave me over Ion. I'm gonna return it to Sally's this week, which is also when the joico spray should be arriving
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Old 02-02-2013, 07:43 PM   #14
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FYI

Having Trouble Updating Profile Photo
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Old 02-02-2013, 07:49 PM   #15
 
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Quote:
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Thanks. I see people are still having trouble like I am. I'm hoping it'll be fixed soon, seeing as it has been happening for a while now...
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Old 02-02-2013, 08:19 PM   #16
 
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Quote:
Originally Posted by Guide22 View Post
Good. My problem is that for some reason trying to adjust hair type isn't working at all. Was able to get to the page that allows you to edit curl type, but then clicking on a different hair type does nothing. Please help.
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Old 02-02-2013, 08:34 PM   #17
 
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Quote:
Originally Posted by Korkscrew View Post
Quote:
Originally Posted by Guide22 View Post
Good. My problem is that for some reason trying to adjust hair type isn't working at all. Was able to get to the page that allows you to edit curl type, but then clicking on a different hair type does nothing. Please help.
Same for me. Can't change hair type, picture, anything!
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Old 02-03-2013, 01:52 PM   #18
 
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I can't change my profile picture either
Attached Thumbnails
Is anyone else having problems editing their account?-imageuploadedbycurltalk1359924652.691712.jpg  

Last edited by Ericachristina; 02-03-2013 at 01:54 PM.
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Old 02-03-2013, 02:06 PM   #19
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I see you, i hear you, and we're on it!

when we have user tech issues, i have to try to reproduce the problem before I can bring it to the tech team's attention.

thanks for being patient you guys -- unfortunately this isn't a quick fix
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Old 02-04-2013, 02:28 AM   #20
 
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Thanks for letting us know what's up and I appreciate your/the staff's efforts
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